Project Manager Customer Service
Resume:
Dianne L. Jackson
Phone 918-***-****
Claremore, OK 74019 Cell
Solid Administrative & Managerial Experience with 10+ Year's Expertise.
Professional Overview:
. Accomplished executive assistant with extensive administrative,
customer service, and management skills, and experience in a wide
variety of business sectors and operations.
. Highly effective communication and interpersonal skills for
building consensus, providing leadership and a team player.
. Ability to manage multiple tasks in a pressured environment.
. Exceptional versatility and adaptability with extensive office,
technology skills and self starter.
. Computer literate and able to learn new software programs quickly.
Professional Skills:
Microsoft Office Customer Service Payroll/ Expenses
Microsoft Windows Management Skills Accounting
dBase III Supervision/Training Project Management
Excel Banking Typing (60+ wpm)
Word Sales/Marketing Ten Key
Education:
NATIONAL COMPUTER SCIENCE ACADEMY
PITTSBURG STATE UNIVERSITY, Pittsburg, Kansas
. Bachelor of Science in Education GPA 3.2
LABETTE COUNTY HIGH SCHOOL, Altamont, Kansas
Professional Experience:
Administrative Asst. III 06/2006 - 02/2010
BANK OF OKLAHOMA N.A., Tulsa, Oklahoma
. Administrative Assistant for Executive VP, Sr. Manager and SVP and
support for Team Red (Co-Banks/ Corporate Banking).
. Selected to carry out high-visibility projects in compiling and
preparing various financial reports for management to include
comparisons and analysis reports from various platforms and
statement of accounts.
. Assigned customers portfolio for processing and preparing payments,
advances, payoffs, wires, over draft, set up libors/tranche and any
necessary research and submissions of IRS to correct banking
errors.
. Improved department's productivity and efficiency by assuming
additional responsibilities in obtaining updated insurance
certificates from customers and additional support to Co-Banks in
obtaining SNL's for financial information.
. Entrusted to process confidential matters. Arranged conferences,
meetings, conference calls, travel arrangements and handle all
setups for ACT trainees.
Dianne L. Jackson - ********@***.*** - Page 2
Executive Secretary-Administrative Asst. II 01/1999 - 02/2006
MCI/WORLDCOM, Tulsa, Oklahoma
. Senior Staff Assistant responsible for the Corporate Credit
Department.
. Assigned customers portfolio for collections, bad debt write-
off/recovery and refunds.
. Compile and prepare various financial reports for management and
cash analysis reports from various billing platforms for aging,
forecasting, and statement of accounts.
. Conducting credit checks on new customers, including legal
researches, TRW, D&B, NTDE researches.
. Submit for legal researches and constructing cost analysis of
accounts pertaining to customers filing bankruptcy.
Awards: MCI Business Operations Awards & Recognition: 2005 Peak
Performer Award and 2002 Spotlight Award.
Administrative Assistant 03/1996 - 01/1999
COMMERCIAL FINANCIAL SERVICES, Tulsa, Oklahoma
. Team leader to the Section Managers technical staff.
. Supervising and scheduling job tasks for Credit Technicians.
. Entrusted to process confidential employee records such as salary
changes, vacation/absenteeism reports and performance appraisals.
. Epitomizing and compiling data to prepare cash analysis reports for
maintaining tracking and production reports for the department.
. Calculating and submitting expense reports to be processed for
payment and assisting Division on special projects.
Awards: Recognition of Excellence
Assistant Project Manager 09/1985 - 02/1996
USX CORPORATION (United States Steel) Cyclone Division, Arlington, Texas
. Provide technical support to Project Manager in promoting sales and
day to day operations.
. Developed and maintained budgets and expenses for Monthly and Long
Range Forecasting.
. Supervising and scheduling of construction crews.
. Compiling and creating cash analysis reports for financials to
include Efficiency, Booking, Inventory, Monthly and Quarterly
reports.
Service Representative
. Provided customer service in sales with material and labor quotes.
. Responsibilities (including sales clerk duties) involve purchasing
materials.
Sales Clerk
. Accountability for processing payroll, expense statements and
managing employee records.
. Processing and booking contract orders and credit applications.
. Comprise and submit billing invoices to the customers.
. Managing inventory, accounts receivable and payable, certificates
of insurance and bonds.
Awards: Recognition for Galfan Contest
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