Yuliia Motro

Objective: To obtain a career position at a company with solid business

ethics and a strong organizational culture where my skills and experience

can be used to be mutually beneficial.

Competencies

. Communication

. Results Focus

. Relationship Building

. Teamwork

. Customer Focus

Values

. Discipline

. Integrity

. Loyalty

. Responsibility and Accountability

Work History

VGliese, Inc

Salt Lake City, UT

Outsourcing Project Coordinator (Contract)

2010 - Present

. Coordinate all of the activities within outsourced software

development team in Belarus

. Act as a liaison for business related issues

. Translate requirements specifications documentation to the outsourced

team

Verizon Wireless

West Valley City, UT

Customer Service Representative

2009 - 2010

. Delivered world class customer service and built customer satisfaction

and loyalty

. Provided effective and timely resolution of a wide range of billing

and technical issues

. Demonstrated best judgment in the disbursement of adjustments and

credits

. Effectively presented and discussed the new products and services

offered by the company

. Processed wireless equipment orders in a courteous, efficient and

timely manner

Leks Wireless

Chernovtsy, Ukraine

Retail Sales Associate

2005 - 2008

. Ensured consistent achievement of the sales quota

. Assisted in ringing up sales at registers and/or bagging merchandise

. Maintained solid product knowledge and all other aspects of customer

service

. Maintained an awareness of all promotions and advertisements

. Ensured that each customer received outstanding service

Education

Strayer University

Salt Lake City, UT

Masters in Business Administration

2009 - Present

Chernivtsi National University

Chernivtsi, Ukraine

Bachelors of Arts in Linguistics

2002 - 2006

Computer Skills: Ms Word, Excel, PowerPoint, and Outlook

Languages: English, Russian, Ukrainian and basic level of French

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