Customer Service High School
Resume:
Josh D. Weaver
****.******.******@*****.***
Qualifications
World class customer service skills, excellence in assisting clients with
their needs. Work set includes extensive knowledge of Windows Office
operating systems, formally trained in Oasis. Prevalent experience in
insurance and underwriting products.
Employment
10/02- 07/10
GEICO
San Diego, CA
New Business Underwriting
2004-2010
Evaluates risks for new policy holders determining proper
rates and contacting customers regarding information needed
for premium changes, takes inbound customer calls, coverage
counseling, processes policy termination letters.
Internal Help Desk 2004-2010
Answered calls and answered questions from internal associates.
Gave authorizations and assisted override procedures.
Troubleshooting included overlooking and correcting errors made
by other associates. Redirected calls and assisted internal
associates in processing tickets.
Collections Underwriter 2003-2004
Made outbound collections calls, processed payments and
canceled polices when necessary.
Billing Agent 2002-2003
Handled inbound customer calls regarding billing, enrolled
clients in automatic payment program.
9/01-7/02
Citi Financial Retail Services
Phoenix, Az
Customer Service
2001-2002
Handled inbound customer service calls, assisting clients
with billing errors. Completed investigations regarding
returned mail. Typed letters to card holders, and processed
incoming mail.
1/00-7/01
Aegis Communications Group
Sierra Vista, AZ
Customer Service/Typist 2000-
2001
Handled inbound customer service calls for the United
States Postal Service and Qwest Communications
Group. Typed unbundled loop orders for Qwest
Communications. Assisted clients with billing
inquiries, created tickets for supervisors to return calls.
Education
Formally trained in GEICO proprietary systems
Supervisory Management program through American Institute for
CPCU -2005
Obtained a license to sell Property and Casualty Insurance -2005
Cochise College General Studies 1997-1999
Buena High School graduated 1997
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