Customer Service Manager

LAURA L SLUSSER_______________________________

**** **** ***** ******., **** Lake, IN 46796

Home Phone: 260-***-**** Cell Phone: 260-***-****

Email: abjh0o@r.postjobfree.com

OBJECTIVE:

To obtain an Entry-level position that will utilize my education and

skills

QUALIFICATIONS & RELATED SKILLS:

. Researched using LexisNexis and Westlaw

. Answered phones, entered data, and operated office equipment

. Provided excellent customer service for over seven years

. Trained in Microsoft Office Word, Excel, and PowerPoint (key 70

wpm)

. Efficient, Honest, Organized and Reliable

EDUCATION:

Brown Mackie College, Fort Wayne, IN 07/08-07/10

Associate of Science Degree: Paralegal

Honors: President's List (2), Dean's List, Honor's Roll (3); GPA

3.8/4.0

Significant Coursework: Criminal Procedure, Legal Research and

Writing, Property Law, Family Law, Criminal Law, Litigation, Contract

Law, Business Law, Word I, and Business Communications

EMPLOYMENT:

Paralegal Training, Kids' Law, Ft. Wayne, IN 07/01/10-07/31/2010

. Gained inside knowledge of how the court system works

. Learned how a legal filing system works

. Answered phones and taking messages

. Maintained office confidence and helped attorneys in day-to-day

duties

Attendant, Village Cleaning Center, Columbia City, IN 06/07-

06/08

. Served customers

. Processed paperwork for each dry cleaning order

. Maintained cleanliness of all machines.

. Closed and locked business at night.

Receptionist, Starcraft RV, Inc., Topeka, IN 08/03-02/06

. Assisted visitors

. Handled and process all daily company mail

. Assisted CFO and COO in daily office duties

. Handled multi-line phone system

. Assisted HR manager in employee relations.

Customer Service, Wal-Mart, Columbia City, IN 05/99-12/00

. Assisted customers in finding product

. Checked out customers using computerized cash register

SALARY HISTORY:

. Receptionist salary: $19,500/year

. Laundromat attendant salary: $9,500/year

. Customer Service salary: $14,500/year

REFERENCES AVAILABLE UPON REQUEST

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