Customer Service Sales

Jenna Ivanoski

**** ******* ***** **, ***** Rapids, Iowa 52402

Phone: 757-***-**** E-mail: abjh05@r.postjobfree.com

OBJECTIVE

To pursue a career in public accounting specializing in fraud examination

EDUCATION

James Madison University, Harrisonburg, VA

Major: Accounting Graduation Date: May 2010

WORK EXPERIENCE

Server/Trainer/Bartender, Dave's Taverna Downtown

Harrisonburg, VA Feb. 2010 - Sept. 2010

. Developed a more acute sense of customer service through multi-tasking

while working in a fast-paced atmosphere

. Trained new employees in all aspects of the restaurant

. Worked closely with laws and regulations of the Virginia Alcohol

and Beverage Control

Server/Manager, Franklin's Wine Bar & Caf

Harrisonburg, VA Aug. 2009 - Jan. 2010

. Directed general business operations, monitored food

quality and staffing requirements to ensure a

positive dining experience for every guest

. Developed repeat business by establishing close and

lasting relationships with customers

Wireless Sales Expert, Wireless Advocates

Harrisonburg, VA July 2009 - Feb. 2010

. Created sales through qualification, planting of

information, and hard closes with profit maximization

. Audited daily paperwork for accuracy and compliance

. Took a proactive approach in resolving customer

service issues

Campus Manager (Internship), The Campus Special, LLC

Harrisonburg, VA Sep. 2009 & Jan. 2010

. Developed and implemented event marketing campaign for The Campus

Special coupon books

. Hired and trained a team of 3 students for on-campus promotion,

building brand awareness and the distribution of 20,000 books each

semester

. Analyzed results of operation to discover more efficient ways of

promoting the product

. Reported directly to the National Distribution Manager and submitted

daily written reports

Account Executive (Internship), The Campus Special, LLC

Harrisonburg, VA May 2009 - Sep. 2009

. Ranked #24 out of 180 Account Executives nationwide in 2009, and

established JMU as the #14 ranked market out of 85 college towns

nationally

. Sold $28,000 in total revenue during Summer 2009, resulting in a 70%

growth of the local market

. Marketed advertisement space in student targeted coupon books

. Initiated and solidified client relationships by working one-on-one

with 41 local business owners

. Participated in sales meetings, provided written reports, and attended

company wide conference calls

. Managed portfolio of clients, set up meetings, signed contracts,

provided customer service, handled accounts receivables, and met

production deadlines

. Mastered new product information, demonstrated excellent communication

skills

Server, Texas Roadhouse

Harrisonburg, VA/Corpus Christi, TX Oct. 2007 - July 2009

. Provided superior guest service, friendliness, and

restaurant cleanliness using the restaurant's proven

systems and routines

Sales Agent, Auto-Shippers America Calabasas, CA

May 2007 - Aug. 2007

. Acquired and utilized excellent phone communication while working

with clientele to create and finalize contracts

. Followed through with customers to ensure a positive shipping

experience to create repeat business

. Obtained experience in a fast-paced, commission based

work environment

Server, Ruby Tuesday Harrisonburg, VA

Aug. 2006 - May 2007

. Worked with a new team in the promoting, planning,

and opening of a new restaurant establishment

. Oversaw the training of new employees

Bookkeeper/Sales Staff, Sailplane Ride Adventures

Mokuleia, Oahu, HI May 2006 - Aug. 2006

. Obtained experience with QuickBooks

. Managed company's financial documents including

payroll, flight lesson billings, and monthly expenses

. Assisted the sales staff when needed

Administrative and Tax Assistant, Salter & Associates, P.C.

Virginia Beach, VA Jan. 2005 - Sept. 2005

. Assisted Certified Public Accountants with clientele and paperwork

. Helped meet deadlines for tax purposes and filing extensions

. Managed account receivables book

. Maintained office organization

SKILLS/ACTIVITIES

. Virginia Society of CPAs (VSCPA) Award of Achievement Winner in

2005

. Proficient in Microsoft Office Suite (2003 & 2007), and QuickBooks

. Planning to obtain Certified Fraud Examiner certification

. Paid 100% of school and living expenses

. Worked approximately 30 hours a week while maintaining an above

average GPA

References available upon request

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