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Customer Service Manager

Location:
Hemet, CA, 92545
Posted:
October 14, 2010

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Resume:

Isidoro Gomez

**** ******* *** *******:

951-***-**** Hemet, CA 92545

abjh01@r.postjobfree.com

HIGHLIGHTS OF QUALIFICTIONS

. Excellent problem solver with the ability to resolve conflict.

. Excellent verbal and written communication skills at all levels.

. Team player and capable of performing independently while supporting

organizational goals.

. Strategic mindset with a customer focus.

. Ability to manage and implement cost-effective completion of multiple

projects.

. Proven leadership skills with the ability to motivate others and

encourage peak performance.

EXPERIENCE

08/2007-Present New Century Realty and Investment, Inc.

Hemet, CA

Mortgage and Real Estate Consultant

. mutually beneficial to the customer and organization.

. Interviewed and pre-qualified prospective borrowers to ensure they met

the dictated guidelines.

. Advised borrowers Excellent ability to use creativity, knowledge and

experience to structure loans in a manner that is of lock-in policy

and ensured lock requests were completed accurately.

. Informed borrowers and related parties of loan options, market

conditions, documents and other requirements needed to close the loan.

. Reviewed new loan guidelines, programs, updates and changes.

. Ensure the safekeeping of all legal documentation file including

document imaging and creation and maintenance of collateral and legal

documentation files.

. Reviewed financial data, appraisal reports, credit reports,

verifications and documents as required.

. Determined member qualifications and recommended loan terms to

management.

12/2000-04/2008 Rent-a-Center Hemet,

CA

Account Manager

. Scheduled and managed a delivery schedule of over 50 deliveries a week

with zero discrepancies.

. Provided excellent customer service to over 250 internal and external

clients on a day to day basis.

. Manage accounts Effectively resolved customer issues and provided

business solutions to achieve customer needs.

. receivables for over 300 accounts.

. Researched, reviewed and approved 200 new and current customers for

credit accounts.

. Interfaced with customers and retail buyers to expedite orders.

. Acted as a liaison between management, staff, factoring company,

suppliers, and customers.

10/1996-10/2000 Hielig Meyers Hemet,

CA .

Warehouse Manager

. Assisted in the management and coordination of operations at a 50,000

sq ft processing, shipping and receiving facility valued at over $5

Million for Hielig Meyers.

. Track, expedite and report on over 250 weekly shipments in order to

fill customer requirements.

. Personable in communicating creatively with thousands of customers

from all cultures and economic levels.

. Flawlessly managed the Hielig Meyers Inventory valued in excess of

$200,000 with zero discrepancies.

. Generate and submit various Inventory and operational reports for

senior review.

. Through causative analysis and research 75 line items were resolved

before being processed as a Warehouse refusal saving Hielig Meyers

$60,000.

EDUCATION

West Valley High School Graduated June, 1995

COMPUTER SKILLS

. Proficient in using Windows (XP) including Microsoft Project, Excel,

Access, PowerPoint, Word and Outlook.



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