Customer Service Manager
Resume:
Nathan Bea
Thornton, Co *****
abjgys@r.postjobfree.com
__________________________________________________________________
Education
BS in Accounting and Finance
University of Colorado at Denver, December 2005
Summary
As an experienced senior accountant, I am currently responsible for the completion and issuance
of monthly financials statement for five different surgery centers, my responsibilities involve
maintaining various accruals schedules, account receivable, cash management, inventory;
account payable, payroll and ad hoc reporting and all other functions related the full completion
of month end close process. In my current tenure, I have been involved in budget preparation,
interaction with external auditors, financial forecasting and variance analysis of the P&L and
balance sheet.
Professional attributes
Inquisitive mind, financial statement analysis, strong quantitative and analytical skills, self
reliant and team player, strong customer service skills, fast learner and ability to multi task and
prioritize in a fast changing environment, attentive to detail and personal accountability.
Computer Skills
Microsoft Excel(Lookups ( V and H), pivot table, goal seek, etc), Word, Access, Power Point,
Outlook, CSG, Centerview Work, Idea, Explorer, cbeam, FRX Reporting, Kronos, Epicor.
Work Experience
Health Inventures September 2008 to Present
Senior Accountant
• Oversaw and supported accounting function including, AP, A/R, Inventory, Cash
Management, Revenue, Fixed Asset for surgery center
• Performed in depth analysis to estimate monthly revenue, contractual write off and bad
debt
• Coordinated and communicated monthly financial results with clients, Directors and VP’s
• Managed and assisted business owners with development of yearly operating budgets and
forecasting throughout the year
• Mentored and trained staff accountant through month end closes of client financial
statements
• Assisted manager in interviewing potential new hires
• Independently consulted with clients, make financials recommendation and assisted with
improvement decisions
• Responsible for timely, accurate and quality completion of financial statements
Grant Thornton LLP January 2007 to July 2008
Audit Associate 1
Performed audit procedures in the areas of cash, receivables, inventory, fixed assets,
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payrolls, and expense analyses.
Reviewed and audit business transaction cycles including cash, treasury, capital
•
expenditures, and other income and expenses.
Researched assurance issues utilizing databases and review and track financial
•
information using assurance-related software.
Echo Star Communication, Corp. Littleton, CO 80120: May 1999- January 2007
Quality Assurance, Sales and Customer Retention Manager 2001-2007
6
Finessed interdepartmental administrative functions necessary for the efficient day to day
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operations of over 700 employees.
Provided leadership, guidance and direction to Supervisors, and Quality
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Improvement/Development Teams in the customer retention environment
Ensured that Supervisors in the customer service and retention environments met
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(achieved) and maintained performance standards.
Provided Supervisors and their staff with Human Resources support and guidance
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including conflict management and resolution
Demonstrated and ensured compliance with the customer first philosophy
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Met and often exceeded aggressive sales, performance and customer retention goals.
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Provided quantitative feedback to marketing services which enabled the business to keep
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a pulse on the day to day customer interaction and implement change where necessary
Developed and created incentives for representatives in the customer retention
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department to drive results necessary to consistently achieve company goals
Administered performance review program to ensure effectiveness, compliance and
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equity within the organization. Including comprehensive plans of action for the
supervisors and agents’ continued development.
Interviewed, hired, trained, developed and retained staff.
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Other Skills
Fluently speaks and writes French and Conversational Swahili
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References
Will be provided upon request
Contact this candidate