Customer Service Administrative Assistant

Rebecca Moore

Phone: 720-***-****

E-Mail: abjgyl@r.postjobfree.com

Objective

To find a challenging and rewarding position which will provide ample

opportunity for professional growth. Seeking a strong and stable company

which will utilize my unique skills, abilities, talents and enthusiasm.

Job History/Relevant Experience:

CaseNet Managed Care

2224 South Fraser Street, Suite 5

Aurora, Colorado 80014

Phone: 303-***-****

Administrative Assistant/Data Entry:

July 15, 2008-October 31, 2008

Organizing and processing worker's compensation medical invoices.

Proofing/editing invoices to ensure accuracy and meet deadlines. Also

processed incoming and outgoing mail, and accounts receivable.

PRC

7630 South Chester Street

Englewood, Colorado 80112

Telephone: 303-***-****

Customer Service Representative:

June 25, 2007-April 30, 2008

Assisting customers with troubleshooting and identifying issues with their

mobile phones, as well as ordering mobile phones for customers,

corresponding with department policies and procedures. Processing customer

payments.

Accomplishments:

Top Quality Customer Service Representative for the Month of February

2008

Ensuring top quality customer service by resolving customer issues on

first call resolution.

Air Methods Corporation, International

7211 South Peoria Street, Suite 140

Englewood, Colorado 80112

Telephone: 303-***-****

Mailroom/Records keeper:

April 3, 2006-December 5, 2006:

Assisting aircraft auditors in the Technical Services 135/145 Inspections

and Records Department by processing all incoming mail, data entry,

scanning documents, photocopying engine log books, updating engine log book

archives, sorting and filing aircraft status reports. Setting up files for

new aircraft. Ordering supplies.

Accomplishments:

Restructured the Technical Services 135/145 Inspections and Records

Department mail procedures by creating a convenient, easy to use log-

in and tracking system for all incoming mail, in turn simplifying the

status and location information of all incoming mail for the Technical

Services 135/145 Inspections and Records Department Auditors.

Helped organize a priority system for the Technical Services 135/145

Inspections and Records Department, defining priority assignments by

importance and deadlines.

GLN Compliance Group, Inc.

7211 South Peoria Street, Suite 160

Englewood, Colorado 80112

Telephone: 303-***-****

Production Assistant/Certification Assistant:

January 5, 2004-September 6, 2005:

Editing/proofreading, printing, and shipping pilot certification manuals to

aviation clients, printing tabs for information manuals. Customer Service-

Achieving customer satisfaction to company standards of production projects

accurately and in a timely manner. Researching airworthiness guidelines.

Maintaining accurate records and logs in an organized manner. Filing,

typing, photocopying, faxing, scanning documents, data entry, inventory,

ordering office supplies. Back-up reception. Processing incoming and

outgoing mail, Maintaining photocopier equipment. Training new employees.

Accomplishments:

Increased productivity by assisting department management in

editing/proofreading, and shipping pilot certification manuals to

aviation clients.

Effectively met deadlines and decreased turn-around time from two

weeks to one week or

less while providing customers with exceptional quality manuals

customized to their aircraft specific flight operation.

Trained new employees on company procedure and procedures for creating

numerous Flight Procedural Manuals, as well as training new employees

on operating all office equipment.

Promoted from Receptionist to Production Assistant within first two

months of employment

Kelly Services

3025 South Parker Road, Suite 101

Aurora, Colorado 80014

Telephone: 303-***-****

Administrative Assistant/Clerical:

July 21, 2003 - September 2, 2003:

Employed by Kelly Services for Sprint/WANTV-temporary hire due to WANTV

business closure: Customer Service, Scheduling and confirming appointments,

accounts receivable, filing, typing, copying, faxing, and data entry.

Accomplishments:

Due to the business closure of WANTV cable service, helped cable

customers with transition to Dish Network satellite service, by

scheduling and confirming satellite installations, and resolving any

customer related issues.

Skills:

Windows 98

Windows 2000

Windows XP

Microsoft Word

Power Point

Microsoft Excel

ACT

Microsoft Access

Microsoft Outlook

Typing Speed: 45-50 wpm.

Attended a Customer Relations Training Seminar at Ameriteach in November

2006. This

program trains employees on how to remain neutral and positive in work

place and customer related issues.

Completed a two week customer service training course in June 2007

Hard worker, dedicated, cooperative, quick learner, reliable, detail

oriented, exceptional organizational skills, verbal and written skills,

works well with people, responsible, and can multitask.

Education:

High School Diploma

William Smith High School

875 Peoria Street

Aurora, Colorado 80010

Contact this candidate