Customer Service Manager

Stacy Jo Konz

**** ****** **** ****

Only, TN ***40

Tel.: 615-***-****

Email: *****@*****.***

Education

****-**** ***** ************ ********, Professional Medical Coding Program, Nashville,

TN (Study focus- CPT, ICD-9-CM, HCPCS)

2002 – 2006 Middle Tennessee State University, Murfreesboro, TN (Study focus – English

Literature and Women’s Studies)

Employment

Aug 2008 – Present Dickson Marble, LLC, Lyles, TN

Job Responsibilities:

-office manager, secretary, scheduling and payroll, hiring and assigning

shifts, sales orders (inputting and tracking), incoming/outgoing phone

inquiries, incoming/outgoing shipment and ordering, customer service

representative, selling/advertising to perspective clients, organizing

meetings and presentations for suppliers and clients

Jan 2005 – Present All Seasons Heating and Cooling, LLC, Nashville, TN

Job Responsibilities:

-office manager, secretary, advertising, payroll, incoming/outgoing phone

inquiries, incoming/outgoing shipment, customer service representative

Jan 2007 – Dec 2007 Shane Company, Franklin, TN

Job Responsibilities:

-inventory coordinator, lead customer service representative, secretary,

incoming/outgoing phone inquiries, incoming/outgoing shipment

Aug 2005 – June 2007 Oaklands Historic Mansion, Civil War Home, Murfreesboro, TN

(Began as a volunteer, assisting with community events and historical education

for children, and was then offered a position.)

Job Responsibilities:

-grant proposals, office assistant, tour guide, event coordinator

2004 – June 2007 Peppertrain World, Murfreesboro, TN

Job Responsibilities:

-store manager, customer service, register, merchandising

Jul 2005 – Aug 2005 Gadzooks - Forever 21, INC., Franklin, TN

Job Responsibilities:

-manager, scheduling and payroll, hiring and assigning shifts, sales,

phone inquiries, customer service, payroll, merchandising, inventory

2001- 2004 Hot Topic, 5 Middle Tennessee Locations

Job Responsibilities:

-manager, scheduling and payroll, hiring and assigning shifts, sales,

phone inquiries, customer service, payroll, merchandising, inventory

Computer Skills Proficient typing, multiple classes in keyboarding and document production with

focus and experience in Microsoft word, Excel, and PowerPoint.

Contact this candidate