Customer Service Sales Representative

Jack Daniel Silva, Sr.

**** *. ********, *****, ***** 78577X Phone: 956-***-**** X Cell: 956-***-****

OBJECTIVE: To obtain a position in your organization where my leadership and customer

service

skills will lead to growth within the company.

EDUCATION: Aug. 1996 – May 2000 Raymondville High School Raymondville, TX

High School Diplomat

July 2001 – Feb. 2002 Vanguard Institute of Technology Harlingen, TX

Computer Application Specialist, Certificate of Completion

EMPLOYMENT: Aug. 2007 – Jun. 2010 T-Mobile USA Mission, TX

Customer Service Representative – Provided excellent customer service for one of

the most top rated customer service companies in the USA. Took over eighty

incoming calls a day assisting customers with billing questions, cell phone upgrades

and payments while maintaining my customer service levels at a high percentage to

help keep T-Mobile as one of the most highly recognized cell phone providers. I

also won several sales contests with customer upgrades on new cell phones.

Apr. 2006 – Feb. 2007 Ticket Master Pharr, TX

Customer Service Specialist – Started with Ticket Sales; selling on average of 100

tickets per day to various events. Then promoted to Customer Service where I am

helping customers with any concerns with their ticketing accounts, including

billing, technical support and sales.

Aug. 2005 – Mar. 2006 DHL Express Harlingen, TX

Courier – Loaded and unloaded my own bob-tail truck. Delivered and picked up

freight all over the McAllen trade zone, including the outskirts of Hidalgo,

Edinburg, and Mission.

Nov. 2004 – Aug. 2005 Schwan’s Frozen Foods Harlingen, TX

Route Manager – Marketed frozen food products to my McAllen route by door-todoor

transactions. Used PDA to keep track of inventory and taking cash, credit card,

check and Lone Star payments.

Feb. 2004 – May 2004 Manpower/Time Warner Cable Harlingen, TX

Collector - Made outbound calls to customers with past due or delinquent accounts

to try and obtain payment through check or credit card.

Jun. 2003 – Dec. 2003 Echo Star Communications Harlingen, TX

Customer Service Representative – Received over eighty incoming calls daily,

which included a variety of sales, billing and technical assistance.

Aug. 2001 – July 2002 Office Depot Harlingen, TX

Technology Sales Representative – Assisted over one hundred customers daily, over

the phone and in person, informing them of the latest technology, helping them

choose efficient equipment. Stock and record inventory in my department.

EMPLOYMENT Dec. 2000 – Feb. 2001 KB Toys Harlingen, TX

CONTINUED: Sales Representative – Received and stocked inventory, while providing

customer

service daily.

Jan. 2000 – Oct. 2000 H.E.B. Raymondville, TX

Customer Service Associate – Provided standard customer service, such as bagging

groceries, gathering shopping carts and store maintenance.

DEXTERITY: Type 40 wpm with minimal errors. Knowledgeable in Microsoft Word; Can

operate

general office equipment, including, but not limited to, facsimile machines, phones

with multiple lines, copier and scanner. I also have experience driving a 24-foot

bob-tail truck.

REFERENCES: Mario Rios Cell 956-***-**** Family Friend

Alex Cantu Cell 956-***-**** T-Mobile Supervisor

Glen Gonzalez Cell 956-***-**** T-Mobile Supervisor

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