Medical Billing Customer Service
Resume:
DONALD BOLDEN
Tacoma, WA ***44
abjgw2@r.postjobfree.com
OBJECTIVE:
To obtain a position within the medical billing or coding field with an
organization that will value my existing skills and abilities while
providing for both personal and professional growth.
EDUCATION:
HIGH-TECH INSTITUTE LAS VEGAS
Medical Billing & Coding Certified 2009
Date of Graduation 08/2009
Externship- Electronic Medical Claims Billing Center 07/09 to 08/09
CERTIFICATIONS:
(FDCPA)Fair Debt Collection Practices Act-CS/RS
Compliance Certification and Ethics Awareness Program
Everyday Diversity
Advanced Sales Training Level 2
Meeting Customer Needs
HSBC- North America 2007 Security Awareness Course
Fair Labor Standards Act (FLSA)
Anti-Money Laundering Training
HSBC Information Security Risk and Privacy/Data Protection Awareness
Training Program
Medical Billing & Coding
SPECIALIZED SKILLS:
CPT-4
HICPCS ll
Abstracting Data
Keyboarding
Ten-Key
Understanding EOB
ICD-9-CM
HIPPA Compliance
Managed Care Plans, Private Payer, Government Sponsored Plans.
MEDICARE/MEDICAID
Back-End Collections 120+ days
Strong Customer Service Skills.
Ability to communicate effectively over the telephone and convey a
customer dynamic attitude.
The ability to work in a high volume environment.
COMPUTER SKILLS:
TOOLBARS
MEDISOFT
MICROSOFT APPLICATION
MEDICAL MANAGER SOFTWARE
INTER/INTRANET
MICROSOFT OFFICE XP
LOTUS NOTES
INTERNET EXPLORER
POWER POINT
10 KEY
EPIC
ISystoc
Emdeon
OneHealthPort
LAST WORD
HDX
EXPERIENCE
TACOMA GENERAL HOSPITAL ER- Tacoma WA
PATIENT ACCESS TECH/PATIENT SERVICES REPRESENTATIVE
03/2010-PRESENT
Responsible for incoming patients.
record and update information required for admission to ER.
patient registration to hospital Emergency Department.
admitting to Birthing Center.
greeting patients in a friendly, courteous and professional manner,
obtaining proper information.
collecting ER co payment from patients.
Verify eligibility of insurance coverage.
patient registration
PACE STAFFING TEMP -GROUP HEALTH- Seattle-Tukwila WA
MEDICAL BILLING CUSTOMER CARE/COLLECTIONS
11/2009-04/2010
Patient Account representative
Inbound call
Taking payments to resolve delinquent and current account balances.
HSBC Bank NV- Las Vegas, Nevada
1111 Town center Las Vegas, NV 89144
COLLECTIONS/CUSTOMER CARE/DISPUTE DEPT/FRAUD DEPT
09/2005-12/2009
Inbound/Outbound calls.
Collect on past due accounts.
Assist customer with current and past due accounts.
Maintenance account.
Taking initiative to secure payment or resolve delinquent account balances.
Negotiating terms of repayment to bring accounts current.
Skip tracing to ensure optimal opportunities for account resolution.
Handle basic customer service inquiries for multiple products via the
telephone.
May include minimal selling or promotion of products or services.
fraud specialist.
FWG Medical Billing - Las Vegas NV
MEDICAL BILLING CUSTOMER CARE/COLLECTIONS
02/2002-09/2005
Payment schedule.
Collect on past due accounts.
Minimizing accounts written off to internal bad debt.
Re-establishing defaulted payment plans.
Maintain Patient Records.
Enter Patient Data into database.
References
Available Upon Request
Contact this candidate