Manager Administrative Assistant
Resume:
Monica Davis Velloso
Broken Arrow, OK 74012
Personal
I am an American citizen born in Brazil, single, a performance-driven
problem solver, with excellent work ethics, impeccable references and
proven experience. I am seeking a position with a stable company where my
continued personal and professional growth will be a mutual benefit.
Work Experience:
John Zink Company LLC - 01/2002 to 05/2009 Tulsa, OK
Position: Marketing Administrative Assistant/Salesforce.com Administrator
Duties: Responsibilities included keeping records of accounts updated in
Salesforce.com and creation of new records; coordinating marketing
campaigns and general administrator maintenance such as setting up new
users, privileges, and access; and sending customers monthly satisfaction
surveys to comply with the company's ISO requirements. Helped Marketing
Director with selection of give-away gifts to be given at trade-shows,
coordinated with vendors planning, and ordering of give-away items and also
helped with payment of invoices by serving as a contact between vendors and
purchasing department and accounts payable. Scheduled marketing meetings
between employees, vendors and marketing company. Coordinated special
outside meetings, with booking of conference rooms, schedule of necessary
equipment needed for meetings, food and beverages used in meetings. Made
travel arrangements necessary for people going to outside meetings, such as
flight arrangements, hotel arrangements and car-rental arrangements. Worked
as back-up receptionist answering a multi-line telephone system.
Position: Latin America Region Administrative Assistant/Burner Parts Sales
Account Manager Assistant
Duties: helped Company with language barrier between customers and reps in
the Latin America region and local office. Responsible for working with
quotes and orders for the Burner Parts Department in the Latin America
region. Also responsible for customer calls to provide prices, availability
and order delivery schedules. Helped account manager to coordinate past-due
payments with customers. Resolved problem issues with customers in the
region. Coordination of all visas, passports, travel arrangements, and
document translation services for the company. Produced shipping documents
such as commercial and pro-forma invoices to expedite payments. Hosted
visiting client representatives and their families, serving as interpreter
when the occasion demanded. Worked as a back-up receptionist answering a
multi-line telephone system.
.
First American Title - 9/99 to 12/01 Tulsa,
OK
Position: Vendor On-Site Account Coordinator
Duties: Started as an assistant and was promoted to Account Coordinator,
working independently and being responsible for the entire operation,
including on-site account receivables. Title specialist, in charge of
ordering title-work, following up with title companies on commitments and
closing office information. Analyzed commitments received and worked with
title curative. Served as liaison between the client and First American in
problem resolution. Responsible for month-end report sent to headquarters
in California. Created spreadsheets to simplify work flow. Answered phones.
Fernandez & Knebel, PC - 01/99 to 9/99 Dallas, TX
Position: Receptionist/Secretary
Duties: Responsible for answering all calls from clients, helping all
secretaries with overflow word-processing and mailing. Assisted the
Accounts Receivable Department with monthly billings. Created office forms
to simplify billing process. In charge of all mailroom activities, supplies
and the law library organization. Worked with multi-line telephone system.
HQ Business Center - 97 to 98 Dallas, TX
Position: Started as Receptionist, and was promoted to Client Service
Administrator after only one month.
Duties: Responsible for all word-processing, mailing, ordering of supplies,
and travel arrangements for clients. Also was responsible for the Business
Center inventory of goods, and all mailroom activities for both clients and
staff. Worked with multi-line telephone system.
BHP Contractors, Inc. - 95 to 97 Dallas, TX
Position: Executive Assistant to the President and CEO/Assistant Officer
Manager
Duties: Was responsible for all correspondence, proposals, filing and
mailroom. Also assisted the Office Manager with AP, AR, and bank deposits.
Was responsible for dealing with sub-contractors and vendors. Was also
responsible for inventory mailroom activities and ordering of supplies.
Mail Boxes Etc. - 91 to 95 Dallas, TX
Position: Started as clerk, and was promoted to manager within two years.
Duties: Was responsible for all shipping and tracing of packages, mailing
of clients, Western Union payments, Notary services, rentals of mail boxes,
opening and closing of store and bank deposits. Helped owner with hiring
and training process of new employees. Was also responsible for all
inventories and ordering of supplies.
Skills:
Above average writing skills, with excellent spelling and composition
PC proficient in Microsoft Word, Windows XP, Windows 07, Excel, PowerPoint,
Access, Corel Word Perfect 8, Microsoft Outlook, TS Report, Lotus Write,
Oracle, Visibility and Lotus 1-2-3 besides Windows NT, Microsoft Word,
Microsoft Excel, Lotus Notes, FileNet Panagon IDM and Rumba.
Education:
University of Phoenix, graduated in 2009 as a Bachelor of Science in
Business - Global Business Management
American Institute of Commerce, Dallas, Texas, graduated in 95 as an
Executive Secretary with Legal as specialization.
Colegio Wakigawa, Rio de Janeiro, Brazil, graduated in 89.
Executive Secretarial Course, Ipanema,Rio de Janeiro, Brazil, completed in
88.
Languages: fluent in English and Portuguese, with a better than average
knowledge of Spanish.
References: will be furnished upon request.
Contact this candidate