Customer Service Manager

Elek Lehoczky

***** ********** **. ? Huntsville, AL 35803

256-***-**** ? ********@*****.***

work history

August, 2009 - January, 2010. Foreign Language Services, Huntsville, AL:

ESL Teacher

Taught English as a second language to clients from area businesses. Gave

one-on-one instruction in English grammar, conversational English, and

business English utilizing textbooks Understanding and Using English

Grammar and More about the USA: A Cultural Reader. Accomplishments include:

. Presented grammar points such as sequence of verb tense, construction of

real and hypothetical conditionals, and usage of the English article.

. Used conversational activities to expand on grammar structures,

encourage personalization, and maximize student talking time. Used role-

playing to practice functional language.

January, 2008 - August, 2008. Borders Books and Music, Ann Arbor, MI:

Bookseller

Provided customer service by locating books, CD's, and DVD's and processing

special orders for items not in store. Processed cash and credit card

transactions. Performed sign-ups for Borders Rewards incentive program.

Accomplishments include:

. Assisted customers by finding items in Borders Search and TLU inventory

systems. Provided recommendations for similar items and assisted with

ordering rare or out-of-stock items.

. Performed inventory functions such as stocking of product and shelving.

Assisted in merchandising activities such as set-up of product displays

and end-cap displays.

March, 2008 - August, 2008. PALS International, Troy, MI: ESL Teacher

(Please see job description for first entry)

September, 2004 - June, 2007

University of Michigan, Ann Arbor, MI: Graduate Student Instructor

Taught first and second-year Russian language courses. Taught daily lessons

on essential grammar, vocabulary, and conversational Russian using the

Nachalo and V Puti textbook series and accompanying audio and video

materials. Assigned and corrected daily homework tasks. Administered

written and oral exams. Accomplishments include:

. Taught beginning students basics of Russian orthography and

pronunciation. Introduced students to Russian case system and verbal

aspect. Presented functional and idiomatic uses of Russian.

. Created and utilized original handouts to supplement textbook

explication and drill of new material. Used questionnaires, games, and

other task-oriented methods to activate new language.

. Assigned and corrected daily homework tasks. Administered written and

oral exams. Created and utilized original handouts to supplement

textbook exercises.

September, 1999 - May, 2002

Language Link School of English, Moscow and Volgograd, Russia: EFL

Instructor

Taught EFL classes at skill levels ranging from beginner to upper-

intermediate, utilizing Headway and English File textbook series. Teaching

load consisted of approximately twenty-two classroom hours per week, with

three classes of up to fifteen students each. Also taught one-on-one

clients and in-company clients at Coca-Cola company. Accomplishments

include:

. Used communicative teaching strategies and materials to create dynamic

learning environment. Made use of interactive games, surveys, and

songs to break the language barrier, foster small-group learning and

maximize student talking time.

. Taught students techniques for approaching complex reading and listening

tasks.

computing skills

o Proficient in Windows XP and Mac OS X computing environments.

Proficient in Microsoft Word and Microsoft Office suite (Excel,

Access, Outlook, and PowerPoint).

o Three years' experience using Wolverine Access administration system

to perform administrative tasks related to teaching college courses,

including checking class rosters and posting student grades.

o Three years' experience using University of Michigan CTools website in

conjunction with teaching college courses. Used CTools website to post

links to pertinent material on world-wide web, post audio and video

files relevant to course, and post supplementary materials in Word

format.

education

M.A. Russian Literature, University of Michigan, 2008

B.A. English, Northwestern University, 1996

references

Caroline Myers - Director Cindy Poole - Academic Coordinator

Foreign Language Services

3609-A5 Memorial Parkway S.W. PALS International

Huntsville, AL 35801 900 Wilshire Drive, Suite 105

phone: 256-***-**** Troy, Michigan, 48084

e-mail: ******@**************.*** phone: 248-***-****

e-mail: ********@********.***

Svitlana Rogovyk - Lang. Program Audi Landis - Assistant Manager

Coordinator Borders - Waters Place

Dept. of Slavic Languages and 3140 Lohr Rd.

Literatures Ann Arbor, MI 48108

3040 Modern Languages Building phone: 734-***-****

University of Michigan Ann Arbor,

MI 48109

phone: 734-***-****

e-mail: ********@*****.***

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