Customer Service Manager

OBJECTIVE

To obtain a position in the field that will enhance my skills and secure a

challenging position with an opportunity for growth and for career

advancement.

EXPERIENCE

Superior Collision Oxnard, CA.

Parts Manager 03/2010-Present

. Assess present and future needs, trends, problems and profit

opportunities of entire Parts department

. Establish short and long term operating and financial objectives for

the Department

. Formulate annual and monthly sales/profit objectives

. Review and appraise the results of activities within the department

. Develop merchandising strategies

. Conduct regular sales meetings

. Train and grow department personnel

G&M Janitorial Services Simi Valley, CA.

Custodial Technician 04/2008-Present

. Responsible for cleaning offices, hallways, stairwells, rest rooms,

classrooms, maintenance areas and public areas

. Light repairs and inventories

Darrel Roy Enterprises Camarillo, CA

Construction Laborer 0320/06-06/2009

. Carpentry: Performs basic rough and finished carpentry work in

construction and repair of structures such as partitions, walls,

doors, fences, window frames, office furniture, roofs, and shelves

. Glazier: Removes broken glass, putty or plastic; replaces windows and

door hardware; replaces or arranges for replacement of glass for

windows, doors, and light fixtures

. Electrical: Performs basic electrical installation and repair work in

wiring for switches, outlets, plugs, cables, power circuits and

appliances; repairs lighting systems; inspects electrical systems for

unsafe conditions.

. Plumbing/Painting: Identifies and performs basic repairs of plumbing

leaks or breaks; opens clogged lines and drains; replaces washers and

other minor parts; maintains and monitors septic system; applies and

prepares various surfaces for paint, enamel, lacquer, varnish, or

stain; repairs wall coverings.

. Grounds Maintenance: Maintains grounds in clean and orderly manner

including mowing, trimming, weeding, aerating and fertilizing lawns;

replaces plants as needed; sets sprinklers; replaces broken sprinkler

heads; adjusts automatic time clocks and system pressure if necessary;

maintains grounds maintenance equipment; trims tree branches that

create hazardous situations; installs and maintains drinking

fountains; repairs/replaces hot water heaters.

. Masonry: Lays forms, mixes, pours, and finishes concrete for

buildings, sidewalks and slabs

Image Cellular Thousand Oaks, CA

Sales Representative 02/98-01/06

. Service existing accounts

. Establish new accounts

. Provide wireless phone and Internet services

. Monitor the competition

. Recommend change in products and services

. Resolve customer complaints

. Contribute to team effort and success

. \Maintain professional and technological knowledge of cutting edge

technology

Tru-Green Chemlawn Newbury Park, CA

Field Supervisor 03/1996-02/1998

. Drives crew to/from/between worksites unless on a single crew

. Work around and operate handtools and mechanical machinery used for

landscape maintenance

. Cut lawns

. Trim and edges around walks, flower beds, and walls

. Prunes shrubs and trees to shape and improve growth or remove damaged

leaves, branches, or twigsSprays lawn, shrubs, and trees with fertilizer,

herbicides, and insecticides.

. Rakes and bags leaves.

. Cleans grounds and removes litter.

. Prepares and grades terrain.

. Seeds and sods lawns.

. Installs and/or moves and transplants trees, shrubs, and other plant

material on current maintenance and enhancement jobs and properties.

. Digs trenches for irrigation systems or piping and supports irrigation

technician or manager in the installation of the irrigation systems.

. Remove tree brush after tree trimmers prune, cut and shape trees.

Plants grass, flowers, trees, and shrubs.

. Waters lawn and shrubs.

. Cleans out drainage ditches and culverts.

. Laborer (Driver)

SKILLS

. Excellent leadership and Customer Service skills.

. Heavy and light equipment operation

. Welding

EDUCATION

Thousand Oaks High School 06/1988

. High School Diploma

Moorpark Junior College 09/1992

. Some College courses

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