Jesse Cardenas

**** ******** **. #** ****#915-***-****

El Paso, TX 79912 E-mail: abjgtr@r.postjobfree.com

EDUCATION: Computer Network Technician

Computer Labs Inc (expected completion date 05/08), El Paso, TX

Microsoft Office, Microcomputer Operating Systems, Microcomputer Assembly,

Troubleshoot Repair and Problem Solving, Networking Operating Systems,

Network Cabling and Topologies, Network Management, Customer

Satisfaction

Computer Enhancement Skills

Computer Labs Inc. Completion Date 12/97 El Paso, TX

Introduction to computers Microsoft Office

El Paso High School (Academic Skills), El Paso, TX

EXPERIENCE:

04/10 – Present Nursewise Act as the first point of customer contact for incoming healthcare contact

center calls. Make outbound customer service calls to provide information to members regarding

program features and changes. Gather and verify demographic information, resolve basic and complex

written and verbal member issues in real time.

Customer Care Professional

10/09-04/10 Burnett Staffing El Paso, TX(Nursewise)

Provide customer service for a Medicaid Healthplan, assisted members with

benefit questions, make pcp changes, provide help with general questions and

approvals on procedures.

Coding Specialist

09/09- 10/09 Human Capita El Paso, TX (Altep Inc.)

Code claim forms, perform copy, print, and scan jobs as requested by client

within a certain amount of time. QC print and scan jobs with great accuracy.

Job Developer

05/09-08/09 Amigos Jobs Network El Paso, TX

Assist clients with disabilities in job searching. Schedule clients job interviews,

job coaching, and take clients to look for work.

Financial Representative II

05/08- 03/09 Kelly Services, El Paso, TX (AT&T)

Answer complex questions and use analytical and critical thinking abilities to

resolve difficult accounting/finance problems for customers. Audit, analyze

and calculate compensation for Indirect agents. Prepare reports, schedules

and journal entries relating to department activities. Perform general

accounting support duties and necessary reconciliations. Handle inquiries and

research relative to commissions. Maintain files necessary for record keeping

and tracking of all the departmental information for auditing purposes.

Material Distribution Clerk,

05/07- 05/08 Kelly Services, El Paso, TX (ADC)

Receive material from different distribution centers. Inspect material; distribute

material on pallets or carts, double check material against shipnote. Check

quantities, material number and for damage. Receive material into system, get

T.O.s that indicate storage unit for material and take to put away stations.

Team Member Kitting Cell

02/06 – 02/07 BLG Logistics, Vance, AL

View broadcast sheets in station 1, pick material from station as listed on the

broadcast sheet, next go to station 2 and pick material listed on broadcast

sheet, next go to station 3 and pick material listed on broadcast sheet, finally

pack all material in plastic bag and seal it put in shipping cart.

Scrap Yard Foreman

05/05 – 01/06 Tube City/IMS, Tuscaloosa, AL

Managed a 10 man crew, managed scrap piles accordingly, kept scales on

trucks calibrated, changed scrap mixes according to what the steel mill

required. Serviced mill through out the shift, kept good working relationship

with mill.

Scrap Yard Foreman

05/04 – 05/05 IMS, Jewett, TX

Managed a 10 man crew, managed scrap piles accordingly, kept scales on

trucks calibrated, changed scrap mixes according to what the steel mill

required. Serviced mill through out the shift, kept good working relationship

with mill.

Weigh Master

06/03 – 05/04 Commercial Metals Company, El Paso, TX

Weigh in all incoming Non-ferrous material issues a ticket for sale, perform

monthly inventories, load and unload trailers when necessary.

Acting Site Superintendent/Site Clerk

08/02 – 06/03 IMS, EL Paso, TX

Handled payroll, work schedules, accounts payable, account receivable,

payroll, answer phones, perform end of month reports of sales, order parts for

equipment, keep inventory on parts, schedule PM reports and handled sales

of slag and slag reports.

Piece Goods Allocation Clerk

12/97 – 07/03 Sun Apparel Inc. El Paso, TX

Allocate material from available inventory to cut numbers. When done make

copies

And distribute to 4 different departments. Travel to Mexico to take physical

inventory

And check on sew lines.

ADDITIONAL INFORMATION:

Fluent in Spanish, speak, read and write. Can type up to 45wpm, proficient in

10- Key by touch, copy machines, fax machines, Excel 2003, Word 2003,

Outlook and some Access 2003. Familiar with Horizon, Telegence, Business

Objects and AS 400.

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