Customer Service Office

Jasmine M. Matthews

*** *** *** ** ( Birmingham, Al 35211

Home: 205-***-**** ( Cell: 205-***-****

abjgsn@r.postjobfree.com

Customer Service/Data Entry

Profile

Customer service specialist offering versatile office management skills

and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality. A dedicated and highly

energetic person who thrives in pressure situations and can be counted

on when the going gets tough. Skilled in Network Administration,

Network Security, File Servers, Database Servers, and Workstations and

other related systems. Takes pride in providing creative direction and

out of the box thinking. Enjoys complex, multi faceted assignments

where pulling together a collaborative pool of skills is essential.

Fosters a lively and professional work environment and values

commitment to excellence, innovation, and customer service.

Education

P.D. Jackson Olin High School 2000-2004

Relevant Courses:

MS Office for Professional Staff

Keyboarding and Document Formatting

Communication Skills

Professional Office Procedures

Professional Development:

Microsoft Office Specialist (MOS), 2007

Key Skills

Office Office Management Spreadsheets/Reports Front-Desk Reception

Skills: Event Management

Records Calendaring Technical Support

Management Soft Skills (LAN,WAN,HM NTWK)

Database Team Coordination

Administration

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel MS Access FileMaker Pro

MS PowerPoint MS Project Windows

Rapid Keyboarding

Experience

SBC Internet Services Birmingham, DSL Technical Specialist /2007-2009

Al

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management and billing) as the assistant to the billing and sales

departments. Coordinated repair dispatch appointments, maintained

database and ensured the delivery of premium service to customers.

Quickly became a trusted assistant known for "can-do" attitude,

flexibility and high-quality work.

Highlights:

- Assisted in troubleshooting user problems relating to Operating

System issues (Win9x, NT, Win 2000, XP, Vista, and Win 7), Network

Connectivity, TCP/IP configuration, upgrades, MS Office products and

Internet connectivity.

- Performed upgrades, installation of software and drivers and

essential desktop troubleshooting.

- Deployed updates, service packs and hot fixes using Windows Update,

Automatic Updates, and Group Policies.

- Installed logical printers on a print server and preparing print

server to host clients. Troubleshooting hardware peripherals like

printers modem etc

- User rights and permission, disabling and enabling accounts, file

and folder permissions and configuring security templates as per need.

- Assisted on on-site visits and hardware troubleshooting and local

system upgrades.

-Set up home networking for customers with more than one computer

(desktop or laptop) with wireless capabilities.

Communicated effectively with multiple departments to plan

resolutions. Established strong relationships to gain support and

effectively achieve results.

Entrusted to manage office in the supervisor's absence. Provided

timely, courteous and knowledgeable response to information requests;

screened and transferred calls; and prepared official team

correspondence.

Developed innovative PowerPoint presentation used by Managers to

promote team growth and development.

K Mart Birmingham, Al

Customer Service / Cashier 2007

Assist customers with product inquiries and purchases.

Handling all cash and credit card transactions in department store

environment.

Balanced cash draw at close of shift.

Frequently closed store and secured building.

Paramount Services Inc. Birmingham, Al Customer

Service/Production 2006-2007

Produced quality material in production of linen party rentals.

Coordinated with several team members to ensure proper handling of

irons and conveyor belts. Assisted with numbers on three different

linen irons. Packaged bundles on wrapping and strapping belts before

placing bundles in trucks for shipment to various customers.

Highlights:

Earned excellent marks on performance reviews, with citations for

excellence in areas including work volume, accuracy and quality;

ability to learn and master new concepts; positive work ethic; and

commitment to providing unsurpassed service.

Wet Seal (Brookwood Mall) Birmingham, Al Customer

Service / Cashier 2006

Handling all cash and credit card transactions in department store

environment.

Balanced cash draw at close of shift.

Frequently closed store and secured building.

Rearrange store walls and mannequins each week according to colors,

themes, and ongoing clothing trends.

Opened store and registers periodically

Books A Million

(Brookwood Mall) Birmingham, Al Bookseller / Order Taker

2006

. Handling all cash and credit card transactions in department

store environment.

. Balanced cash draw at close of shift.

. Frequently closed store and secured building.

. Took orders for various types of literature not found in

store

. Stocked shelves with new reading materials daily

. CAF barista

. Story time once each week, read to kids of all ages.

Teletech

Birmingham, Al

FEMA Specialist / Disaster Aid 2005

o Assisted hurricane disaster victims

o Processed claims for assistance

o Provided information for nearby assistance in caller's area.

o Processed fraud claims

o Issue checks to victims

o Help victims cope with losses

o Provided emotional support as well as monetary

REFERENCES:

* Elmore, Carolyn

JCCEO, CSD 205-***-****)

* Du Pont, Mark

AT&T, OM 256-***-****)

* Underwood, James

Microtech PC Repair, Owner 205-***-****)

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