Customer Service Manager
Resume:
ELVIS K. AHALIGAH
COLUMBUS OH 43219
********@*****.***
EDUCATION:
Ohio Dominican University
B Sc Business Administration (management)
PROFILE:
. Dedicated and hardworking individual.
. Exceptional versatility and adaptability.
. Knowledgeable and deliver excellent customer service as an account
manager and retention specialist.
. Goal oriented and a good team player with exceptional experience in
delinquent account collections and probate collections.
. Ability to deal with a wide range of individuals in a time sensitive
environment.
. Entrusted to process confidential customer records.
. Good computer navigation.
EXPERIENCE:
Estate information services
Probate collection specialist, September 2009- present
. Collect on deceased accounts which comprises of credit cards, student
loans and auto loans.
. Process payments either electrically or mailed checks.
. Resolve credit card payment disputes.
. Skip tracking to locate debtors.
Discover Financial
Account Manager, September 2007-may 2009
. Respond to customer concerns.
. Accept payments on late and current accounts.
. Assist and negotiate with delinquent card members to bring accounts to
good standing.
. Utilize available information to make card members understand the
importance of having a good credit standing.
. Consistently achieve business goals (sales and collection targets)
through excellent customer service.
Affinion Group
Retention specialist March 2007-September 2007
. Assist members in finding the best use of their membership discounts.
. Encourage members to retain their membership the company by offering
saving discounts opportunities.
Honda of America
Weld Department July 2006- February 2007
. Check white body cars (unpainted cars)
. Filler application before painting
United Postal Service
. Mail sorting
. Receive mails and reroute to different zip codes
References:
Erica
Discover financial (supervisor)
Edward Palm
Affinion Group
614-***-**** (supervisor)
Samuel Sarkodee
Estate information service
Contact this candidate