Customer Service Manager

MATTHEW J. ARCUICCI

***** ** ** **** *****, RANCHO MURIETA, CA. 95683

916-***-**** *********@*****.***

Objectives

To obtain a position in a team oriented atmosphere using my communication and

organizational skills to achieve personal and professional growth.

Significant Accomplishments

Successfully reduced the number of man hours on site specific jobs to increase

company productivity and profitability by twenty percent.

Company maintenance and repair to equipment were being done in house, saving

the company an average of six thousand dollars per year.

Established an electronic backroom invoice and receiving procedure to cut down the

amount of time merchandise was being held in the stockroom and being expedited to

the selling floor thus increasing the amount of multiple units sold.

As a team leader, customers concerns and questions were handled promptly in the

field to ensure complete customer satisfaction.

Experience

INDOOR AIR QUALITY TECHNICIAN August 2003 – October 2009

INX Technology Corporation West Chester, Pennsylvania

Responsibilities included constructing negative air pressure containments and

decontamination areas as well as proper installation and maintenance of HEPA vacuums

and dehumidifiers. Additionally, using approved techniques for contaminated contents and

construction debris, final cleaning, coating, and tear down procedures.

Experience

RESTORATION TECHNICIAN January 2000 – August 2003

Servpro of Bala Cynwyd Ridley Park, Pennsylvania

Responsibilities included performing repairs and restoration work needed to restore a given

area to normal using approved fire and water techniques . Additional duties included content

cleaning, packups, and delivering contents to restored property.

Experience

OPERATIONS MANAGER April 1994 – December 2000

Bed Bath & Beyond Wynnewood, Pennsylvania

Duties included assisting store manager for efficient flow of merchandise from receiving area

to selling floor. Additionally, maintaining levels set by individual store and corporate

guidelines for productivity, training, hiring, and customer service standards and

communicating any needs to corporate management.

Skills

Indoor Air Quality Association Certification, Respirator (A.P.R.) Safety Compliant,

Confined Space Safety Certification, National Air Duct Cleaning Association Certification,

IIRC Certification

Education

Upper Darby High School

June 1989 Diploma

References

Available upon request

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