Human Resources Manager
Resume:
CHERYL E. BICKFORD
**** ****** ***. #**, ********, GA 31406 • 912-***-****-Home • 912-***-****-Mobile
abjgl9@r.postjobfree.com. • http://www.linkedin.com/in/bickford
EXECUTIVE SUMMARY
Management professional with progressive, proven leadership experience in human resources and a commitment to the
execution of effective investigations and prompt resolution of employee relations situations. Consultative problem solving
approach and ability to integrate within the culture of the company through partnering with organizational leaders throughout
a variety of business units and disciplines. Select qualifications include:
Employee Grievances / Arbitration • Succession Planning & Implementation • Organizational Development
Team Development & Leadership • Team Development & Leadership • HR Policies / Procedures Development
Change & Performance Management • Regulatory Compliance • Recruitment & Employment Management
Benefits Management • Employee Relations
PROFESSIONAL EXPERIENCE
HCE Services, Winter Haven, Florida 2008-2010
Corporate Human Resources Manager
-Manage all aspects of the Human Resource operation at multiple locations; advise senior management on human
resource management policies and practices to support company strategic success; and ensure company policies are
compliant with all state and federal laws and regulations .
-Responsible for all HR related practices to ensure compliance with corporate policies and applicable employment law.
Originate and lead HR objectives that provide an employee-oriented, high performance culture that emphasizes
empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a
superior workforce. Developed and implemented recruiting strategies.
-Oversee the design, development, and maintenance of policy manuals, job descriptions, performance evaluations, job
descriptions, pay ranges, job titles, and personnel forms / records and career paths. Develop policies, employee
handbook, forms and procedures.
-Collaborate with the designated corporate HR executive, provides counsel to employees and all levels of management
on employee relations issues ensuring legal compliance with policy and laws.
-Assist senior management in maintaining senior management succession planning and related staff development
activities, continuing education, training, and certification.
-Supervise HR staff in multiple locations including the Risk Management, Safety and Benefits personnel.
-Implement employee benefits programs, and overseeing divisional open enrollments. Collaborate with Payroll and other
internal organizations regarding employee payroll/ benefits administration issues.
-Review all disciplinary actions to ensure compliance with Company policy and legal requirements.
-Represent the Company in unemployment claim issues, appeal hearings, legal proceedings and coordinated research
and discovery with Corporate Counsel where necessary.
Lennar Homes LLC., Maitland, Florida 2005-2007
Human Resources Manager – Central Florida Region
-Provided HR Consultation, services and support to management and employees to include the implementation of HR
policies, programs and procedures; ensuring that HR policies and practices were applied consistently and appropriately.
-Oversaw the administration of all leaves, including but not limited to FMLA, work comp disability, and any other forms of
leave required under state/federal law and/or corporate policy.
-Investigated employee relation issues, resolving confidential and complex employee issues, developing solutions
acceptable to both management and employee, minimizing potential litigation.
CHERYL E. BICKFORD
8506 Waters Ave. #82, Savannah, GA 31406 • 912-***-****-Home • 912-***-****-Mobile
abjgl9@r.postjobfree.com. • http://www.linkedin.com/in/bickford
-Reviewed and approved employee requests for continuing education financial assistance through the Company’s tuition
reimbursement program.
-Designed and implemented organizational performance improvement initiatives; organizational strategy development,
role clarification and alignment, process improvement, organization climate improvement, leadership development,
organization structure design.
-In charge of the restructuring of departments through change management and reallocation of duties.
*Company wide reduction in force.
Millenews Outsourcing.Com., Virtual Office St Augustine, Florida 2000-2005
Corporate Recruiter / Sr. Human Resources Generalist – Regional
-Implemented and maintained processes designed to identify, fund and track completion of required training for
succession candidates and high potential candidates.
-Leverage online recruiting resources to identify and recruit the very best candidates.
-Reviewed resumes and credentials for appropriateness of skills, experience and knowledge in relation to position
requirements.
-Maintained records of recruiting activity and associated costs.
-Processed new hires, separations, promotions, transfers, merit increases, payroll, employee relations, compliance,
benefits administration, safety and training.
-Acted as investigator in matters of employee relations issues to include Equal Employment Opportunity (EEO) and
“Hotline” issues.
*Company closed operations.
Telesound / Miami Information Systems, Miami, Florida 1996-2000
Account Manager - Regional
-Managed the Lucent Dealers Government South Florida Division.
-Configured, sold, implemented, supervised & supported voice/data solutions (PBX; wired & wireless, Voice Mail, IVR,
Call Accounting, Call Center, CTI, ISDN, DSL, T1 & peripherals) for Commercial & Government Accounts.
-Planed, organized, prepared & conducted formal presentations, RFP’s & sales proposals for commercial (entrepreneurial
environment within the software/insurance/finance/hospitality industry) & government accounts.
Eastern Airlines Inc. San Juan, P.R. 1983-1991
Sales & Reservations Manager
-Managed the International/Spanish Help Desk & Reservations/Sales call center (inbound/outbound).
Duties include: Data entry, training, scheduling, recruitment, customer service, ACD & Quality Control.
-Managed sales and retention staff with inbound phone calls related to prospects and members.
-Assisted the Call Center staff to efficiently establish “partnerships” with other departments.
*Company closed operations.
EDUCATION // CERTIFICATES // SKILLS // ACHIEVEMENTS
-Sacred Heart University, Santurce, P.R., 1983 // Business Administration (3 yrs)
-American Management Association, Inventory Control Management
-Cortelco PR, Lucent Technologies & BellSouth FL, Telecommunications Certification
-“Code of Ethics” Certification – Lennar University
CHERYL E. BICKFORD
8506 Waters Ave. #82, Savannah, GA 31406 • 912-***-****-Home • 912-***-****-Mobile
abjgl9@r.postjobfree.com. • http://www.linkedin.com/in/bickford
-“WOW” Award, Lennar Homes 07
- “Award of Excellence”, Lucent Technologies 99
- Sales & Reservations Certificate – Eastern Airlines Institute
-National Association of Safety Professionals Certification
-Microsoft Office • Lotus Notes • Outlook • Famous, Pet Tiger, PeopleSoft & “Ceridian” Systems
-Bilingual: English / Spanish
PROFESSIONAL AFFILIATIONS
-Society for Human Resources Management (SHRM)
-Immigration Professional Network
-HR Florida State Council Inc.
-HR Plant City
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