Project Manager Customer Service

MITCHELL T. SELLNER

**** ****** ****** ***** ? Northfield, MN 55057 ? 952-***-**** ?

*********@*****.***

OPERATIONS MANAGER

Accomplished and results-oriented Operations Manager who has 20 years of

leadership experience and an additional 10 years of business management

experience. Motivated Project Manager with a strong record of saving costs,

achieving efficiency goals and meeting budgetary goals. Effective leader

who has the proven ability to successfully train employees and manage large

teams. Skilled problem solver who has troubleshot difficult security,

personnel and organizational problems.

Core Competencies

Operations & Logistics ? Performance Management ? Security Industry ? IT

Team Direction

Budgeting ? Customer Service & Satisfaction ? Leadership ? Project

Management ? Cost Savings

Safety Standards ? Subcontractor Management ? Contract Negotiations ?

Training & Development

Professional History

TRANS ALARM, INC., Burnsville, MN (July 2000 to March 2010)

A leading provider of security and fire systems for commercial and

residential customers.

Operations Manager (July 2009 - March 2010)

Directed, developed and oversaw the organization's Installation, Service,

Technical Support and Engineering Departments. Oversaw a matrix

organization of more than 50 direct employees and general contractors.

Served as the primary contact for 3,500 regular customers and more than

1,000 one-time customers. Coordinated the daily activities of field

installation and service personnel by evaluating and orchestrating field

operations. Consistently identified and executed plans for continuous

improvement throughout the organization. Selected sub-contractors and

monitored their performance.

Key Accomplishments:

. Created and executed strategies that aided in securing $13 million in

annual sales.

. Constructed and controlled a $1.2 million budget, and achieved all

budgetary goals for the Operations and Management teams.

Technical Services Team Leader (July 2000 - July 2009)

Oversaw the Technical Services Department, supervising a number of

engineering and product design projects. Managed all technical

operations, including Computer Aided Design (CAD), product testing, and

final product sell-off. Managed and trained IT team members so that they

performed efficiently and effectively under tight budget and time

constraints. Provided technical and product support to customers, and

collaborated with the sales team to ensure the sales process received

necessary support to achieve revenue goals.

Key Accomplishments:

. Repeatedly received kudos for delivering projects to customers that

were at or below projected costs, which increased company profits.

. Ensured that the design/engineering process was completed in a timely

manner and achieved the highest possible product quality.

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Mitchell T. Sellner

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U.S. AIR FORCE, Various Locations (Sept. 1979 to April 2000)

Superintendent, Training & Resources, Panama City, FL (Sept. 1995- April

2000)

Oversaw all activities for a 19-person branch, which included directing

activities in the areas of Training, Resources and Combat Arms. Provided

senior leadership and guidance to branch members. Managed the Automated

Data Processing Equipment account, which was valued at $150,000. Created

and developed training programs for 150 Reserve Augmentation Duty

Personnel, 24 Individual Mobility Augmentees, and more than 160 unit

personnel in law enforcement, security and air base defense.

Key Accomplishments:

. Identified the requirements for replacement and procurement of War

Readiness Materials that were valued in excess of $1.6 million.

. Effectively controlled the squadron's annual budget of $875,000.

. Chosen by the 325th Wing Commander to implement and oversee the

Installation Anti-Terrorism program.

Air Force Specialist, Vulnerability Assessment Team, JRAC-FWD (April 1997

- Oct. 1997)

Served as member of a joint military vulnerability assessment team in

Saudi Arabia to identify force protection vulnerabilities and provide

solutions to front-line commanders. Advised commanders and unit

leadership on the status of mission preparedness. Ensured that assessment

reports were accurate, quickly published and distributed to all necessary

personnel.

Key Accomplishments:

. Identified security-related strengths and weaknesses for Air Force

assets worth $3 billion.

. Tracked over 1400 security vulnerability items from 18 different

sites.

. Efficiently managed over $205,000 in funds and materials.

Superintendent, Headquarters Pacific Air Forces Elite Guard, Honolulu,

HI (July 1992 - Sep. 1995)

Managed the staff functions for 33 personnel to include manning

computations; post validations; selection of new personnel; recognition

programs; and security of the Headquarters complex, command aircraft,

and visiting dignitaries.

Key Accomplishments:

. Identified operating deficiencies and implemented instructions for

Headquarters security-ensuring security and ceremonial functions for

VIPs including President of the United States, Foreign Heads-of-

State, and various dignitaries.

. Managed the design and renovation of the main gate, visitor center,

and entry control facilities.

Presidential Aircraft Security, Andrews Air Force Base, Clinton, MD (Oct

1983 - July 1992)

Provided security for Presidential Aircraft at home station and

worldwide operating locations. Maintained strict control of personnel,

equipment and cargo pertaining to movement of the President of the

United States. Supervised military and civilian security personnel

supporting the Presidential aircraft.

Key Accomplishments:

. Developed and implemented computerized tracking of schedules, mission

itineraries, and personnel records.

. Accompanied the President, Vice President, Secretaries, and foreign

heads-of-state to 79 countries and hundreds of locations throughout

these countries.

. Supervised and coordinated the security operations during the

modification of the Boeing 747 Presidential Aircraft.

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Mitchell T. Sellner

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Education/Skills

Bachelor of Science in Business Administration (2006)

University of Phoenix, Online

Associate of Applied Science in Criminal Justice (1999)

Community College of the Air Force

Professional and Leadership Training Courses

. Florida Officer Certification, Florida Dept. of Law Enforcement (1999)

. Senior Leadership/Management Course (Distinguished Graduate), Senior Non-

commissioned Officer Academy (1998)

. Total Quality Management (1994 and 1996)

. Intermediate Leadership/Management Course, Non-commissioned Officer

Academy (1991)

. Basic Leadership/Management Course, Non-commissioned Leadership School

(1986)

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