Sales Customer Service
Resume:
Jennifer Beveridge
*** ***** ***** ***** *******, PA 15228
abjgha@r.postjobfree.com
Skills and Area of Expertise:
• Experience in B2B sales within the following industries: financial/investment, manufacturing, education, and IT
• Business Development; Highly skilled closer with strong emphasis on consultative techniques and solutions
based, service-oriented business
• Knowledge of sales techniques including SWOT analysis of competitive environment, cold-calling, networking,
lead generation, and ability to execute with results
• Proven ability to apply a systematic and disciplined approach to account management and market penetration
• Experience selling to C- level decision makers
• Excellent time management, organizational and presentation skills
• Self driven, goal oriented sales professional dedicated to business results and client solutions
• Highly competitive, with strong work ethic and ability to work autonomously or in a team environment; thrives in
a reward-based environment
• Exceptional interpersonal and communication skills, both written and verbal
Professional Experience:
12/2009 – 09/2010
ColdCypress LLC Bridgeville, PA
Senior Account Manager – Technology Staffing and Solutions
• Develop business through a multitude of methods including research, lead generation, prospecting,
networking and cold calling
• Maintain active participation and membership in networking organizations
• Partner with recruiting manager to ensure delivery to customer requisitions
• Develop existing customer relationships to identify opportunities for business growth within the account
• Work closely with client hiring managers to develop talent acquisition plans and forecast for team growth
• Document required sales activity and results, maintaining consistency and integrity of data
10/2004 – 05/2009
TEKsystems Pittsburgh, PA
05/2007 - 05/2009
Account Manager
• Manage assigned sales territory in addition to assigned accounts including Fortune 500 Bank of New York
Mellon and PPG Industries.
• Develop productive business relationships with key decision makers, utilizing a consultative sales approach
and managing the full sales process, to generate new and grow existing business
• Prospecting for new business including active and continual networking, client research, cold calling, and lead
generation
• Identify opportunities for project based staff augmentation as well as potential for additional services including
training, applications development, workforce planning and managed services
• Continuously involved in the networking process to gain new account knowledge, maximize opportunities to
drive sales and strategically grow market share within the account
• Identify and implement an action plan to drive growth within sales territory
• Negotiate bill rates with client managers for technical consultants across a wide range of skills sets and
experience levels
• Manage client inquiries regarding existing contracts, SLA’s and invoicing
• Prepare RFI and RFP for existing and prospective clients as needed
• Actively participate in the management of consultant team within client site to ensure client and consultant
satisfaction; work closely with consultants throughout the project life cycle to identify additional business
opportunities
• Account planning and forecasting on a quarterly as well as annual basis
• Meet minimum requirements for weekly, monthly, and quarterly appointment activity and revenue growth
• Complete all required sales reports and documentation by weekly deadlines utilizing the CRM software Siebel;
build and maintain accurate prospect list in Siebel
• Track performance and growth within client accounts on a weekly, quarterly, and annual basis to evaluate
progress and redirect strategy when needed
• Meet with Director of Branch Operations and Technical Recruiters twice daily to communicate client
requirements and sales opportunities
• Manage, train and actively participate in the professional development of technical recruiters within the
following areas: sales and negotiation skills, sourcing strategies and screening ability, networking and
relationship building, managing a consultant base
• Hold team of technical recruiters accountable for delivery on client needs and requirements, adhering strictly to
the sourcing and screening process, and closely managing their consultant base
05/ 2006 - 05/2007
National Accounts Administrator
• Manage the national account, Deloitte Consulting, for TEKsystems
• Work closely with the Director of National Accounts to identify strengths, weaknesses, opportunities and
threats within the account on a national level
• Work closely with TEKsystems' National Recruiting Center, managing a team of 3 technical recruiters, to
identify prospective consultants with skill sets specific to the needs of Deloitte Consulting and to build and
maintain a pipeline of technical resources
• Work closely with recruiters and account managers across 90+ TEKsystems offices to ensure SLA's are met
within the field offices
• Generate leads through research, cold calling and networking to pass along to field offices
• Track weekly, monthly and quarterly performance statistics including the following ratios: submittal to interview;
interview to start; start to project completion
• Work closely with and manage relationship of Deloitte's internal vendor management team to ensure SLA's are
consistently met and all areas of growth are identified
10/2004 – 05/2006
Technical Recruiter
• Work with Account Manager to develop and execute sourcing strategies to identify qualified candidates
through various recruiting tools including networking
• Evaluate candidates’ strengths compared with clients’ requirements by evaluating, screening, and interviewing
the candidate
• Negotiate wage rates and other terms of employment with candidates, and gain commitment for current and
future projects
• Complete necessary pre-employment processes including reference checks, background/drug tests, and
technical assessments.
• Manage consultants while on assignment, assessing and resolving any issues that arise
• Work with Account Managers to identify top accounts, target skill sets, key market segments to drive new
business and grow market share
• Continuous involvement in the networking process to build a pipeline of top notch candidates aligned with
client needs and target skill sets
• Meet or exceed weekly, quarterly and annual activity and business results goals
• Generate leads through continuous networking with current and prospective consultant base
• Maintain relationships with industry contacts to gain industry knowledge, and obtain referrals and sales leads
• Active and ongoing participation in the training and professional development of new recruiters
2/2004 – 10/2004
Career Training Academy Pittsburgh, PA
Admissions Representative
• Managed full student recruitment process: lead generation and tracking to presentation and closing to
enrollment and start
• Doubled campus population with 100+ enrollments in 6 months and started school’s largest class in its history
• Exceeded all sales goals consistently based on ratio of lead to enrollment to start, maintaining an 87% close
rate
• Supervised efforts to retain and graduate students as chairperson of retention committee
• Prepared students for post graduation interview process and assisted in job search
4/2002 – 10/2002
Pennsylvania Culinary Institute Pittsburgh, PA
Admissions Representative/Educational Recruiter
• Prepared and delivered presentations regarding the school’s programs to prospective students and their
families
• Generated and followed up on leads to schedule appointments, conduct interviews and present to prospective
students
• Consistently met or exceeded monthly sales goals with a closing rate between 10 and 30% above school goal
• Trained newer reps on sales/closing techniques and developing personal presentation skills as well as lead
generation and conversion to close
7/2000 – 4/2002
Enterprise Rent-A-Car Pittsburgh, PA
Client Services Representative
• Sold benefits of fleet management, educating clients on fleet services to increase existing business
• Managed process from acquisition to disposal for 20 fleet accounts, supervised all administrative details
• Worked closely with Account Managers to service clients, grow existing business and generate new business
• Trained new employees on department procedures, best practices in fleet management
Operations Administrator
• Managed daily operations for 22 branch region, negotiated vendor contracts, responsible for all branch
procurement and start to finish process for opening all new branches
• Implemented branch marketing initiatives, building relationships with local dealers and body shops
• Trained new employees on branch procedures, loss recovery, marketing strategies, lead generation
Management Trainee
• Assisted in the management of daily branch operations including fleet management, customer service, sales
and corporate accounts
• Consistently met or exceeded goals for selling collision damage waiver at the 40% level
• Provided customer service and problem resolution while learning fleet management/marketing, branch
profit/loss, accounts receivables, and meeting fleet growth quotas
• Responsible for managing relationship within all national accounts for the branch's territory
7/1995 – 7/2000
PNC Bank Pittsburgh, PA
Personal Banking Representative
• Sold benefits and features of financial products while providing top notch customer service and problem
resolution
• Consistently met or exceeded monthly sales goals for new accounts, loans, and investment referrals
• Trained new employees on vault management, lead generation, operational efficiency, product knowledge,
referral building
Technical Experience:
• MS Office Suite including Outlook, Access, Word, Excel, Power point
• CRM Software: Siebel, Bullhorn, Connectwise
Education:
MBA, Business Management, Magna Cum Laude Point Park University, Pittsburgh, PA
B.A. Environmental Studies, Cum Laude University of Pittsburgh, Pittsburgh, PA
Contact this candidate