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Customer Service Assistant

Location:
Canfield, OH, 44406
Posted:
October 15, 2010

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Resume:

**** ****** *** **. *** *

724-***-****

Canfield, OH 44406

abjggx@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Communication Specialist / Executive Assistant to CEO

Youngstown, OH August 2008

Eagle Heights Academy, School Serving Over 700 Students

June 2010

( Provided executive and administrative support for the school

through multi-tasking, prioritizing goals, and exercising sound

judgment

( Served as the community liaison and prepared monthly press

releases, restructured fliers and brochures, and composed/edited

internal and external communications

( Composed technical and confidential materials; prepared monthly

sponsor reports for all school data, programs, and updates

( Assisted in the planning and organization of special event

functions (staff orientation, school-wide events, community service

activities)

( Provided the school's Board of Education over 60% savings by

personally researching, producing, and editing the annual report

( Supervised several employees and assisted the CEO with the

documentation, management, and performance evaluations of

over 150 employees in a diverse work environment

( Monitored CEO's expenses with bookkeeping skills, processed

purchase orders and reimbursements, managed calendars and staff

travel arrangements, and maintained office supply

inventory

( Garnered employee and community confidence through strong

relationship-building skills, fielding inquiries, and serving as an

effective informational resource for company

policies and programs

( Supported Board of Directors and CEO during several critical

company transitions and was formally recognized for my

unwavering professionalism, integrity, and

confidentiality

Insurance Agent

Youngstown, OH April 2008

Aflac

July 2008 ( Presented healthcare solutions to business leaders and

employees on a weekly basis

( Strengthened existing client accounts for regional team and

developed new partner relationships

Assistant Manager Youngstown,

OH July 2007

Walgreens

April 2008

( Initiated professional relationships with staff to ensure

a sense of community and shared responsibility for executing store goals

( Managed customer service issues; Utilized merchandising ability to

optimize store space and product sales; Handled cash deposits

TECHNICAL SKILLS

Advanced in Microsoft Word, Publisher, Excel, PowerPoint and

Outlook; Proficient in Adobe InDesign and Photoshop;

Exceptional accuracy and speed while typing; Superb writing and

proofreading skills; Very comfortable navigating the Internet for

research; Efficient at operating office machines

INTERNSHIP EXPERIENCE

Marketing Assistant

Canton, OH August 2006

Canton Museum of Art

December 2006

( Assisted with the planning and organization of fundraising events

( Researched, wrote, and edited press releases for upcoming art

exhibits

Client Services and Event Planning Assistant

Boardman, OH May 2006

Care Net Pregnancy Center

August 2006

( Reviewed and independently restructured company

informational brochures

( Solicited donor support for large semi-annual

community fundraiser

COMMUNITY SERVICE

( Classroom Teacher at Crossroads Church (preparing lesson plans and

activities for elementary students)

( Care Net Pregnancy Center (assisting with the marketing for a

fundraising campaign)

( Resident Advisor at Malone University (coordinated building

activities, developed relationships, served campus community)

( American Red Cross and Hurricane Katrina Relief Efforts (organized

flag football game between universities to raise funds)

( Hammer and Nails (provided home repairs to the economically

disadvantaged in Canton, OH)

EDUCATION

Bachelor of Arts in Communications, emphasis in Public Relations

Canton, OH May 2007

Malone University / Minor: Art / GPA: 3.96

Shawna Crum



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