Manager Customer Service

Kevin Jones

*** ****** *****, *****, ** ***** - Home 859-***-**** – email *********@******.***

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PROFILE

Excellent communication skills, easily interacts with Executives, Customers, Vendors and Staff.

Very Detail Oriented.

PROFESSIONAL EXPERIENCE

Vital Records Control, Lexington, KY 2008-August ‘10

GENERAL MANAGER / SALES MANAGER

Manage all aspects of a large records management warehouse.

Providing services to all area hospitals, law firms, accounting

firms, banks, and manufacturing facilities, 90% of the business being Healthcare related. Managed a staff of 33

employees ranging from operations manager, sales, imaging,

accounts receivable/payable, human resources, customer service and warehouse employees. Responsible for

P/L, Managed a $1,000,000 Budget/Annually.

Phoenix Transportation Services, Georgetown, KY 1997- 2008

GENERAL MANAGER

Manage daily operations of $30 million trucking company, with terminals in Georgetown, KY, Richmond, KY,

Princeton, IN, and Cincinnati, OH. Responsible for 10 direct and over 200 indirect employees, including Drivers,

Dispatch, Customer Service, Human Resources, Accounts Receivable/Payable, Safety Dept, Shop

Manager/Mechanics, Sales Manager and 3 Salesmen.

• Started with 2 trucks and 4 employees, grew to 185 trucks and 200 employees.

• In October 1999 became INC. 500 Magazines 24th fastest growing privately held companies.

• Successfully passed 4 DOT audits with NO VIOLATIONS.

• Received Carrier of the year from a large Automotive Manufacturer in 2001.

• Increased customer base from 10 to over 300.

Central Manufacturing Company, Paris, KY 1989-1997

PRODUCTION CONTROL SPECIALISTS

• Ordered and managed all inbound raw material.

• Scheduled all production lines (roll forming, stamping and painting) based on customer orders.

• Managed Shipping/Receiving - 1 Manager; 2 Team Leaders and 8 Team Members.

• Attended a 2 month training class in Japan to learn Japanese Process Control.

EDUCATION

LEXINGTON COMMUNITY COLLEGE, LEXINGTON, KENTUCKY

• Business

PARIS HIGH SCHOOL, PARIS, KY

• College Prep Diploma

TOYOTA MOTOR MANUFACTURING, GEORGETOWN, KY

• Worksite Communication

• Train the Trainer

CENTRAL MOTOR WHEEL, CHUO-SEIKI, JAPAN

• Process/Production Control

ACCOMPLISHMENTS

In 2008 Won Company wide sales contest out of 11 locations for the LARGEST account sold

In 2009 Won Company wide sales contest out of 11 locations for the MOST new accounts sold

Personal References:

Frank Bellafoto

Former CEO

Central Manufacturing Company

Seth Hancock

President

Hancock Farms, Inc.

Jim Wright

Hinkle Contracting Company

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