Manager High School
Resume:
Laura M. Elliott
**** * *** * *****, UT ***** 231-***-**** abjgfs@r.postjobfree.com
OBJECTIVE: To obtain a position in which I can use my skills to help
strengthen the company for which I work.
CAREER PROFILE
. 20 years of public relation experience, 9 which are management
experience
. Experience in overseeing and managing all aspects of a Plasma Center,
hosting internal and external audits, developing a competent staff to
achieve the center's objectives, overseeing the center's compliance,
monitoring the performance of employees, and recruiting donors by
promoting the center's operations within the community
EDUCATION
. 2 yrs College, Muskegon Community College and Baker College, Muskegon,
MI
. American High School, Chicago, IL
EXPERIENCE
Bio-Blood Components, Inc., Muskegon, MI, Manager
1997-present
. Oversee and manage more than 30 employees
. Communicate with employees and donors, implementing conflict
resolution
. Implement team building through creative exercises
. Wrote changes for the company's Standard Operating Procedures
. Ensured Center GMP and FDA compliance
. Increased donor retention from 50 to 100 donors daily
. Decreased overhead, cutting back on overtime and cross-training
employees
SKILLS
Leadership Skills
. Restructured a Plasma Center in Columbus, OH, retraining employees and
management staff
. Represented company in unemployment claims
. Initiated a PLASMA Philosophy and "Train the Trainer" program, which
was then integrated into the Corporate Office "Train the Trainer"
program
Communication Skills
. Effectively communicate with employees, upper management, external
auditors and the FDA, showing competency and compliance with company
regulations
. Interacted with donors, dealing with complaints and concerns about
the plasma donation process
EMPLOYMENT AND VOLUNTEER HISTORY
Devos Children's Hospital, Volunteer - Crocheted over 100 hats for cancer
patients 2010
Matrix Marketing, Orem, UT, Sales/Quality Analyst
1996-1997
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