Sales Manager

Shawn Adam Merritt

* **** ****** ****** **********, IN 47006

Cellular: 845-***-****

**************@*******.***

Objective

To further develop my skills and abilities in a challenging and stimulating position.

Employment

Operations Manager April 2007-August 2010

Foundation for the National Archives Washington, DC

• Directed sales floor and warehouse activities for a retail operation with over 2.5 million in sales annually.

• Oversaw and developed a team of managers to meet sales goals and maximize employee performance.

• Worked with Director of Retail Operations to manage revenue and expenses within budgetary constraints.

• Directed all activities pertaining to database and systems management.

• Directed purchasing activity with supply and wholesale vendors.

• Oversaw receiving operations, processing of vouchers and payment of invoices consistent with inventory

management and financial controls.

• Performed audits of banking and vendor statements ensuring timely payment of bills and proper allocation of

expenses.

• Developed and implemented a procedural manual for the training and growth of staff.

• Conducted annual staff reviews and addressed employee performance issues promptly and in accordance with

company policies.

• Directed annual physical inventory.

• Assisted the Retail Director by performing various administrative duties.

Manager June 2006-March 2007

Foundation for the National Archives Washington, DC

• Personnel management including hiring responsibilities, responding to staff questions and concerns, setting

schedules, preparing payroll, training and oversight of daily staff activity.

• Utilized communications skills to motivate staff and develop effective working relationships with coworkers,

vendors and guests of the National Archives.

• Performed analysis of sales reports and purchased merchandise for the sales floor.

• Developed warehouse operations to improve performance, increase productivity and reduce errors.

• Coordinated with technicians to update reporting capabilities of retail software.

• Conducted quarterly spot checks and audit of adjustment reports.

Assistant Manager May 2005-May 2006

Foundation for the National Archives Washington, DC

• Monitored daily sales activity and displayed merchandise in accordance with floor plan.

• Updated inventory database to facilitate advanced reporting and department management.

• Interviewed and performed reference checks on candidates for employment with the organization.

• Developed product return program consistent with principles of asset management.

Supervisor Oct 2004-April 2005

Foundation for the National Archives Washington, DC

• Served as a key holder performing daily opening and closing procedures, including register and deposit

preparation, setting break schedules and review of daily transaction activity.

• Handled customer returns and exchanges in accordance with shop policies and procedures.

• Supervised and assigned daily tasks to sales associates.

• Led efforts to streamline product replenishment operations to increase profitability.

Sales Associate Aug. 2004-Sept. 2004

Foundation for the National Archives Washington, DC

• Provided friendly and efficient customer service to visitors of the National Archives Shop.

• Processed transactions in accordance with shop policies and procedures.

• Served as a representative of the National Archives by answering questions relating to exhibits and holdings

of the institution.

Education

State University of New York (SUNY) at New Paltz August 2002-May 2004

Major: History New Paltz, NY 12561

• Bachelor of Arts in History, 20th Century American History and Western Civilizations.

State University of New York (SUNY) at Oneonta August 1998-May 2002

Major: History Oneonta, NY 13820

• Course work in American History and World Histories with primary focus on 19 Century America.

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John Jay Senior High School Sept. 1993-June 1997

• New York State Regents Diploma. Hopewell Jct., NY 12533

Other Skills and Qualifications

Proficient in Microsoft Word and Excel, Retail Pro Merchant Edition and Peachtree accounting applications.

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