Customer Service Human Resources

Rita F. Hilbert

*** ******* ****** / ********, ** 36571

Tel: 251-***-**** Cell: 812-***-****

E-mail: ****.*******@*********.***

Career Objective: I am seeking a long-term position in multi unit

management with a reputable company where there might be room to grow and

prosper based on performance.

Qualifications:

I have a vast array of employment experience and have been quite successful

in growing from each. I learn quickly and my biggest successes have come

from teaching and directing others to achieve their goals. I guide

employees to follow standards of professionalism, including work schedules

and maintaining a positive enthusiastic attitude, treating co-workers with

respect and being honest and dedicated in all work performance. I know the

importance of following company policies and management directions and to

implement changes when necessary. I am very adept at problem solving and

have yet to face a challenge I have not been able to successfully conquer.

I have very strong customer relation skills and have spent years developing

leadership and managerial skills that I know how to utilize quite

effectively. I am also a Notary Public.

Relevant work experience:

District Manager October 2006 - August 2010

Personnel Network, Inc. d/b/a Money Now

PO Box 2928 Meridian, MS 39302 $31,000 Annually

Human Resources 601-***-****

I was responsible for the operation of four cash advance in Mobile and

Chatom, Alabama. My responsibilities included hiring, training and all

personnel issues. I was responsible for guiding each center's staff to

achieve goals by stressing checks held, average advance, average duration,

bad debt collection and fiscal responsibility. Under my direction, the

division increased in held checks by 18%. Fees collected increased by 44%.

Returns were reduced by 32%. Collections increased 38%. Net returns were

reduced by 32.2% and Net profit was increased 128% (over $210,000). 2010

First quarter collections exceeded the amount returned.

Divisional Director of Operations September 2005 - May 2006

Advance America PO Box 3058 Spartanburg, SC 29304 $42,500 Annually

Human Resources 888-***-****

I was responsible for the operation of nine cash advance centers throughout

Southwestern Alabama. My responsibilities included hiring, training and all

personnel issues. I was responsible for maintaining records and

establishing budgets and profits and guiding each center's staff to achieve

those goals by stressing checks held, average advance, average duration,

bad debt collection and fiscal responsibility. Under my direction, the

division increased in held checks by 21%. Write off collection for Jan '06

through March '06 exceeded the amount for the entire year in 2005. This

division was the only one in the region that achieved budgeted revenue,

collections and profitability for the first quarter in 2006.

Zone Supervisor October 2003 - August 2004

Cash $ Tyme 825 Northgate Blvd. New Albany, IN 47150 $36K Annually

Human Resources 812-***-**** ext. 214 Louisa Didat

I was responsible for day-to-day operation of five stores in southwestern

Indiana and western Kentucky. I was responsible for the training and

education of all employees. I handled accounting and review of all daily

reports of each store. I made monthly projections for each store based on

profit/loss statements as well as projected income and expenses due to

seasonal trends.

.

Customer Service Representative / Teller January 2003 - October 2003

Q.C. Financial - Louisville, KY Human Resources 913-***-**** $8.50

Hourly

I performed direct customer service activities such as application

verification, proper documentation, adherence to all pertaining state

statutes, loans, collection efforts as well as the opening and closing of

the store with all appropriate reports and procedures on a daily basis.

Office Assistant / Manager April 2002 - December 2002 (Temporary

Assignment)

Lofland Company of Oklahoma - Tulsa, OK $10.00 Hourly

918-***-**** Timothy "Red" Russell

This was a one-person office. My responsibilities included AP/AR,

generating daily and monthly reports, data input for barcode listings and

tags for the steel products, maintaining steel weights and inventory, sales

order processing and purchasing, petty cash, payroll, attendance and bonus

program documentation, all OSHA required documentation and records in

compliance to standards 300, 301 and 301A. Facility closed.

Office Manager October 1998 - March 2000

Space Coast Marine Center - Satellite Beach, FL $8.50 Hourly

321-***-**** Dan Houser

This was a one-person office. My responsibilities included AP/AR, deposits

and record keeping of all monies, maintained and produced all daily and

monthly records and reports, in-store inventory, reception duties as well

as being the in-house notary for all sales documentation and title work.

References available Upon Request

Contact this candidate