Customer Service Sales

Thomas Claybon, CPC-A

*** ********* *****, **********, **** 45231 abjgel@r.postjobfree.com, Cell-

513-***-****, Home-513-***-****

Objective

To obtain a Medical position where I can continue to enhance my hands-on

skills and knowledge in the medical field

Skills

. Experience in Medical Billing and Coding, such as CPT-H Hospital

Coding, ICD-9-CM, and HCPCS coding

. Proficient in Microsoft office applications

. Well versed in Medical Terminology I and II, Anatomy, and Physiology

. Coursework in Medical Administrative Job Duties, Computerized Billing

and Medisoft

. Strong background in customer service with ability to resolve issues

. Detailed oriented with excellent organizational and data entry skills

. Professional speaking voice and proven results as a self-starter

. Ability to focus and achieve goals set by upper management

. Telemarketing and inside sales experience-skilled in generating leads

and new business development.

. OSHA Certified, Occupational Safety and Health Administration

. Understanding of HIPAA Regulations and Guidelines ( Health Insurance

Portability and Accountability Act)

o

Education

Southwestern College, Springdale, Ohio, Medical Coding and Billing Diploma

Graduated December, 2008

University of Cincinnati, Cincinnati, Ohio, BFA in Electronic Media

Graduated December, 2006

Areas of emphasis: Television, Radio and Film

Experience

E.M.T, Inc, Cincinnati, Ohio

Non Emergency Ambulance Driver April, 2010-Present

. Transport patients to and from various medical facility appointments

. Submit daily maintenance and mileage reports to appropriate resources

. Ensure safe transport of patients

. Ensure ambulance is stocked with necessary health care supplies

o '91-'95 Marine Corp- Military Finance, Finance Clerk

International Quality Healthcare

Cincinnati, Ohio

Intern/Office Assistant

July, 2009-August,

2009

. Responsible for getting patients approved for Medicaid coverage

. Documented any denied and approved claims for Medicaid with

transaction control number

. Alphabetized and stored files into proper placement

. Maintained all facility rules and regulations

. Protected patient files according to the guidelines of HIPAA

. Organized and filed Remittance Advice (RA) Forms

Air-Tite

West Chester, Ohio

Canvasser/Door to Door Sales

March, 2009-June,

2009

. Met with clients at their homes to discuss new and upcoming sales

. Setup appointments for sales representatives to perform demonstration

. Followed up with clients using inbound and outbound calls to setup

appointments

Jersey Mikes

Cincinnati, Ohio

Customer Service Representative

July, 2008-May, 2009

. Assist with opening and closing of store, operating register/safe, and

preparation of all items to be sold

. Maintained a clean and sanitary work environment for co-workers and

customers

. Suggestive selling to each customer while operating a touch-tone cash

register

. Responsible for slicing and preparing meats for a variety of specialty

sandwiches

Cunningham Market Research

Cincinnati, Ohio

Recruiter/ Office Assistant/Call Center Representative

October, 2007-August, 2008

. Integrated Excel spreadsheets for protractor database

. Maintained level of professionalism with peers, upper management and

all clientele

. Responsible for opening and uploading network for daily business

. Prepare for respondents coming in for Cricket wireless surveys;

customer service, phone styles, showed Cricket monthly service plans/

packages

. Gathered appropriate demographics for area businesses

. Attended corporate mandated seminar on product sales and field

research survey

. Achieved bonus for gathering demographic information for over 300

consumers

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