Customer Service Management

Brittany M Fuller

*** ********* **. *** *** ( Greenwood, IN 46143 ( 812-***-**** (

abjge0@r.postjobfree.com

Personal Profile:

. Two years of Hotel and Event Management.

. Coordination of Global Parts Strategy Meeting for 200 people from all

parts of the world.

. Excellent interpersonal and professional skills with clients, management,

and staff.

Education:

Bachelors of Science in Tourism, Conventions, and Events Management,

December 2010

Indiana University, Indiana

Experience:

Cummins Incorporated

New and ReCon Parts Marketing Intern May

2010-August 2010

Supported multiple events for a Fortune 200 company sub-business with

annual revenue of over one billion US dollars

o Coordinated the Global Parts Meeting with 200 local and

international Cummins employees

o Coordinated 2010 Cummins for 100 children for Take Our Kids to

Work Day event

o Corrected Accounts Receivables for Cummins customer account,

saving the company $399,000 of the unpaid invoices

o Initiated a website to improve the communication between Dealers

and Distributors on policies and marketing

o Developed a regional display package to bring to 20 tradeshows

o Coordinated 15 regional dealer meetings for two separate

customer dealer groups

Omni Severin Hotel

Food and Beverage Hostess and Barista January 2010-

August 2010

Gained knowledge of handling all guest scenarios and utilization of

resources at all times

Interacted with other departments to ensure guest needs were satisfied

0. Gained knowledge of proper inventory levels utilizing "first in /

first out" method of inventory

Gained excellent cash handling skills

Gained knowledge of promotional requirements for identified periods

Walt Disney World

Disney College Internship: Hostess August

2009-January 2010

. Gained knowledge of guest management and customer relations

. Monitored reservations and table assignments

. Utilized Walt Disney philosophies and tactics to ensure outstanding guest

experiences

Best Western Indianapolis South

Front Desk Representative

June 2008-August 2009

. Gained knowledge in guest relations

. Supported customer service with guest questions, issues and reservations

. Managed guest expectations

. Managed guest arrival and departure

. Gained knowledge of audit system

. Maintained the breakfast inventory

. Monitored the daily and monthly commissions from travel agencies and

other hotel references

Activities:

Member of MPI since 2008

Member of ISES since 2009

Volunteered at:

o Great American Smoke Out (GASO) at the Riley Children's

Hospital

o Future Farmers of America (FFA) at the Westin helpdesk

Technical Skills

. Computer Skills: Microsoft Office Software, Lotus Notes, Room Viewer,

Nova Hotel Reservation Systems, Main-Frame Management System

References:

Available upon Request

Contact this candidate