Richard J. During

**** ********** *****

New Port Richey, Florida 34655

727-***-**** abjgdz@r.postjobfree.com

Education University of Central Florida University of South

Florida

Major: Hospitality Management Degree: Associate of

Arts

Degree: Bachelor of Science

Employment

9/10 to present Springhill Suites by Marriott Clearwater / St. Petersburg

- 79 rooms

Guest Service Agent

4/07 to 9/10 Grand Canyon Lodge, North Rim, Arizona - 218 rooms

Assistant General Manager

. Supervised 230 staff members.

. Ensured company quality control standards across all

departments.

. Coordinated departmental operations and ensured guest

standards for lodging, two dining rooms, general store, gas

station, gift shop, two bars, and deli.

. Reviewed departmental operating and payroll budgets.

. Implemented and designed internet marketing campaigns.

. Developed, implemented, and maintained, I.S.O. 14001

Environmental Certification.

. Developed, implemented, and maintained, O.H.S.A.S. 18001

Safety and Health Certification.

. Developed, implemented, and maintained, O.S.H.A. V.P.P.

program and policies.

. Developed, implemented, and maintained, E.P.A. Waste Wise,

Performance Track, and Climate Leaders Programs.

. Team Member, eMS 32001 Asset Management Certification.

. Team Member, I.S.O. 22000 Food Safety Certification.

. Trained all staff members in customer service, environmental,

safety, and health programs.

. Performed hiring, coaching, and disciplining of staff

members.

. Coordinated all environmental and recycling initiatives.

. Accident investigator and Root Cause Annalist.

. Certified National Park Service Structural Firefighter.

. Information Technology systems support.

. Performed graphic design.

. Performed National Park Service Periodic Evaluations and

Health Inspections.

. Coordinated the logistics for lodge opening and closing each

season.

6/04 to present Grandma Berrie's Inc.

Co-Owner

. Responsible for marketing development and deployment.

. Perform website development and maintenance.

. Recruit and maintain vendor relationships.

. Perform accounting duties and formulate Return On Investment

models.

1/01 to 2/08 TraffiKtek Inc.

Vice President

. Perform sales and marketing duties.

. Perform search engine marketing research, development, and

maintenance.

. Perform monthly maintenance and client education of search

engine results.

. Managed Pay Per Click campaigns.

. Formulated Return on Investment models.

11/99 to 2/08 K.tek Systems Inc.

Senior Business Liaison

. Project manager for new and existing clients.

. Perform website development and maintenance.

. Perform network administration duties.

. Perform client services and client support.

. Proficient in HTML, ASP, CSS, Coldfusion, Adobe Programs,

Microsoft Suite programs.

3/99 to 11/99 Hilton Garden Inn - Orlando Airport, Orlando, Florida -

132 rooms

Front Office Manager

. Member of pre-opening management team.

. Staffed all departments prior to opening.

. Set up all front office, hotel, and food and beverage,

accounting standard operating procedures.

. Manage team of supervisors, guest service agents, reservation

agents, and night auditors.

5/98 to 10/98 Grand Canyon Lodge, North Rim, Arizona - 210 rooms

Front Office Manager

. Managed team of 14 supervisors, guest service agents and PBX

operators.

. Scheduled staff in accordance with payroll budget.

. Formulated contingency plans for emergencies.

5/95 to 5/98 Hilton in the Walt Disney World Resort, Orlando, Florida -

814 rooms

Front Office Supervisor

. Coordinated incentive program that produced $100,000 in

revenue for three consecutive quarters.

. Relief Manager on Duty.

. Supervised team of 16 guest service agents.

. Responsible for VIP and group room blocking.

. Resolved guest service challenges.

Night Auditor

. Responsible for balancing daily room revenue.

. Audit all local, group, and corporate accounts.

. Prepared Occupancy Analysis Report (OAR) for management

distribution.

Guest Service Agent

. Welcomed and registered guests.

. Settled guest accounts.

8/92 to 5/95 Orlando North Hilton, Altamonte Springs, Florida - 314

rooms

Front Office Supervisor

. Supervised team of guest service agents, bellstaff, and PBX

operators.

. Relief Manager on Duty.

Guest Service Agent

Bellperson

5/90 to 5/92 Innisbrook Hilton Resort, Tarpon Springs, Florida - 1000

rooms

Golf Course Attendant

Practice Facility Attendant

Computer Hilton NetRez, Hilton WINAI, Hilton Property Management

Systems I and II

Skills Daily Archive Retrieval System (DARS), Occupancy Analysis

Report (OAR)

Dollars in the Bank, Micros, On Command, Saflok, TESA, Opera

Microsoft Word, Excel, Publisher, SQL 2003, Access, Visio,

Outlook, Powerpoint

Adobe Photoshop, Acrobat, Lifecycle

Professional Zinger Miller - Frontline Leadership - management and team

member relations training.

Skills Creating Customer Loyalty - guest relations training.

Hilton Train the Trainer - certified trainer in all Hilton

guest service training programs.

Hilton Supervisory Development - management and team member

relations training.

Hilton Priority One - guest focus training.

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