Customer Service Manager
Resume:
Jessica Kopp ***** Coral Reef
Rd.
Yulee, FL
***97
Home: 904-***-****
E-Mail:
*********@*****.***
OBJECTIVE
. To provide long-term, reliable service while displaying an
enthusiastic, yet professional attitude.
PROFESSIONAL EXPERIENCE
October 2007- Sept 2008
The Grace Place
Stuart, Fl
Administrative Assistant for 3 Different Leaders
. Data Entry
. Scheduling
. Filing
. Organizing different projects
. Screening calls
. Generating mail outs, flyers, and handouts
. Programs like Outlook, Power Point, Excel, Word, Publisher
. Kept up church web pages for 3 different Ministries
July 2006- September 2006
Wachovia
Stuart, Fl
Teller
. Highly proficient as vault, ATM, and drive-thru teller
. Fill-in at Financial Center Manager Station as needed
. Update customer information in system
. Refer company products such as credit cards, checking accounts,
etc.
. Addressed customer's concerns regarding account issues
. Answer phones
January 2006- April 2006
Teresa's Piano Gallery
Jacksonville, FL
Receptionist
. Operate multiple-line phone system
. Schedule appointments
. Processed payments
. Performed various accounts payable functions (limited)
. Help Maintain Order of Office
. Data Entry (limited)
. Maintain supply inventory
. Provide sales assistance & customer service
April 2005- October 2005
Hampton Inn
Key West, FL
Front Desk Clerk
. Handled inbound reservation inquiries
. Operate multiple line phone system & transfer calls
. Provide guest service
. Address minor guest problems/concerns
May 2003-March 2005
Wachovia
Key West, FL
Teller/Mentor
. Highly proficient as vault, ATM, and drive-thru teller
. Coached and Trained employees (e.g. ARGO teller system, All teller
functions)
. Fill-in at Financial Center Manager Station as needed
. Update customer information in system
. Refer company products such as credit cards, checking accounts,
etc.
. Addressed customer's concerns regarding account issues
. Answer phones
May 2001-August 2003
Publix
Key West, FL
Cashier/Office Staff
. Count tills, process credit card, checks & cash daily
. Answer phones
. Provide customer service
EDUCATION
2003- 2005
Florida Keys Community College
Key West, FL
. Working towards AA degree
2001-2002
St. John's River Community College
Orange Park, FL
. Dual Enrollment Courses
2002
Ridgeview High School
Orange Park, FL
. GPA 3.7
. High School Diploma
References:
James Pendleton
Coastal Life Church
Stuart, FL
Kirsten Pendleton
Bessey Creek Elementary
Palm City, FL
Brianna Schock
CVS
Jacksonville, FL
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