High School Representative

Jacqueline L Davis

***** ****** ***

Cleveland Ohio 44105

Phone:216-***-****

Email:abjgd9@r.postjobfree.com

Objective:

To obtain employment with a company that strives for excellence. A company

with growth potential .A company that has employment stability.

Education:

High School: Cleveland School of the Arts

Trade School: Kinsman Skill Center obtained GED 1984

Employment:

Integrity Staffing // Crestwood Management 4/2010

till Present

Call Center makes outbound calls to Medicare Prescription Drug Plan

Recipients welcoming them into the new plan. Take inbound calls from

recipients with questions about the plan. While verifying HIPPA Laws. Help

customers understand premiums and insurance cost.

TTI Floor care // Hoover Dirt Devil 6/2009

to 4/2010

Call Center took incoming calls from customers troubleshooting cleaners,

helping with payments placing orders in the oracle system; help customers

use Hoover and Dirt Devil websites.

Micros Retail // Data Advantage 3/2008 till

5/2009

Tier 2 Computer Tech

Troubleshooting Cash registers and Credit Card Machines setting up DSL

Modems helping with email setup.

Jackson Hewitt 11/2004 Seasonal

Position

Tax Preparer // Tax Advocate

Prepared taxes for Tax Payers through IRS systems .help customers

understand there returns, filed paper work, Issued Checks.

Time Warner Cable Company 1/2007 till

3/2008

Customer Care Representative

Took incoming calls from Cable, Internet and Phone Subscribers,

troubleshooting equipment, dispatching calls to tech, up selling and

promoting products.

Internal Revenue Service

11/2004 till 1/2007

Tax law Representative ///Account Rep

Took incoming calls from taxpayers quoting tax laws, took payments set up

payment plans, filed returns and helped with all account questions and

paperwork.

World Almanac Education 3/1998 till 10/2004

Processing Department Coordinator

Processed books for libraries around the world. Picked packed and shipped

orders,kept time for my team, Lead to 12 people,Mail room operations and

front desk fill in.

References upon request

Contact this candidate