Customer Service Manager

TAMMY MCCULLOCH

Data Entry Clerk

PHONE 267-***-****

EMAIL *.*.*********@*******.***

SUMMARY

Experienced data entry professional with 8 years experience,

responsibilities include supervising and training of a staff of 5

personnel. Proficient in multiple computer systems and software.

Microsoft office: Word, Excel and Power Point, Mac OS, and Windows.

SKILLS

Knowledge of administrative and clerical procedures and systems

such as word processing, excel, power point, managing files and

records, designing forms, and other office procedures.

Knowledge of principles and processes for providing customer and

personal services. This includes customer needs assessment, meeting

quality standards for services, and evaluation of customer

satisfaction.

Read source documents such as canceled checks, sales reports, or

bills, and enter data in specific data fields or onto tapes or

disks for subsequent entry, using keyboards or scanners.

Compile, sort and verify the accuracy of data before it is entered.

Compare data with source documents, or re-enter data in

verification format to detect errors.

Store completed documents in appropriate locations.

Maintain logs of activities and completed work.

EXPERIENCE

2010-Present Volunteer, Career Link desktop publishing lab.

Allentown, PA.

Assistant/Key holder

Managed/tracked inventory

Designed safety and motivational posters.

Typing up class outlines, and assignments.

2008-2010 Tammy McCulloch DBA, McCulloch Photography. Self

Employment as a Wedding Photographer. Zionsville, PA

Wedding, special events, and executive portraits.

Time management skills.

Marketing.

Meeting with clients, selling packages.

2003-2008 Senior graphic designer, Osmegen, Inc. (Now Homax

Products, Inc.) Allentown, PA www.naturalmagic.com

Responsible for creative design and assistance with other aspects

of our creative, marketing product development environment

Coordinated artwork preparation with external vendors.

Managed projects, fulfilling the requirements and specifications of

the customers.

Worked on the estimation of the job costs and schedule.

2001-2003 Studio manager/photographer, Christmas City Studio,

Bethlehem, PA

Data entry customers photo session information into computer

system.

Managed staff of photographers, prepared work schedules and

assigned specific duties.

Trained photographers in lighting, posing techniques, and image

capture software.

Established more efficient portrait session system.

Increased portrait package sales by 50% first year and additional

75% second year.

1998-2001 Assistant Manager/customer service, The Portrait Gallery,

Northglenn, CO

Managed image editing, storage, and electronic transmission.

Assisted the manager and responsible for opening and closing the

store.

Customer service, assisting customers with ordering and booking

appointments.

Prepared daily sales report, and entered data into computer

programs.

Data Entry to tracked inventory, and ordered supplies from vendors.

Key holder/customer service, Joanne Fabrics, Thornton, CO

Provide customer service by greeting and assisting customers, and

responding to customer inquiries and complaints.

Assisted the manager and responsible for opening and closing the

store

Establish or identify prices of goods, services or admission, and

tabulate bills using calculators, cash registers, or optical price

scanners.

Process merchandise returns and exchanges.

Manager/customer service, Fotech, Santa Barbara, CA

Data Entry of customer's information into data base for sales and

promotions.

Monitor sales activities to ensure that customers receive

satisfactory service and quality goods.

Hire, train, and evaluate personnel in sales or marketing

establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Maintain knowledge of current sales and promotions, policies

regarding payment and exchanges, and security practices.

EDUCATION

2010 National Career Readiness CERTIFICATE LEVEL: Gold

CERTIFICATE ID: 7WXKXM5MQHD6.

To verify this certificate go to:

https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=1774

0116&certId=7WXKXM5MQHD6

1996 BA degree in Illustration/Advertising from Brooks Institute of

Photography, Santa Barbara CA

ACHIEVEMENTS

2008 Nominated Emerald's Who's Who for Executives & Professionals

2005 Fine art Photography Exhibition, Harrisburg, PA

Contact this candidate