Customer Service Management
Resume:
GERARD R. GIORDANO, MBA
Fairfield, NJ 07004
email: **********@***.***
SUMMARY
Cost-conscious, analytical and responsive FINANCIAL EXECUTIVE with a proven
record of success. Creative problem solver, who thrives on challenges,
excels under pressure and gets the job done. Efficient and profit-oriented
team player who possesses outstanding interpersonal and excellent
communication skills. Quietly assertive/hands-on leader and motivator,
organized/thorough planner, meticulous with detail and effective negotiator
dealing easily with all levels of management.
KEY COMPETENCIES
Financial Operations Strategic Planning and General Management and
Management and Control Business Development Administration
Budgeting and forecasting, Goal setting, short and Purchasing, customer
internal and external long term business service,
reporting, SEC, planning, shipping/receiving/warehousi
controllership, cost and acquisition/mergers/joint ng, human resources, fleet
manufacturing accounting, ventures/divestitures, ROI, administration, facility
audit, insurance, legal, break-even analysis, "what planning, incentive
capital appropriation if" scenarios, product line compensation, talent
analysis, variance expansions, and growth evaluation, team building
analysis, and board opportunities. and staff development.
presentations.
Cash Management MIS Profit Improvement Programs
Forecasting and scheduling, Program management to Process and performance
financing and investments, implement and upgrade enhancements, expense
credit and collections, mid-range computer systems reduction and cost
vendor/bank relations and for accounting, customer containment, staff structure
negotiations, inventory service, manufacturing, design and reengineering,
management, LCs, customer purchasing, management revenue enhancement and
cash control and information, and day-to-day vendor/supplier
processing, expense supervision of IS and negotiations.
reduction programs, and operations staff.
lease/buy analysis.
BUSINESS EXPERIENCE
AON CONSULTING 2006 - 2009
Senior Director
Multi-national company specializing in insurance brokerage and consulting.
. Direct all areas of finance and administration for the forensic
accounting, litigation consulting, computer forensics and high tech
investigative business units of the consulting portion of Aon.
. Responsible for creation and delivery of monthly, quarterly and annual
reporting of operating results and business analysis to Corporate.
. Implement computer system (PeopleSoft) for startup Business Unit
providing the ability to capture hours, fees, billable expenses and
various key indicators.
. Implement new Engagement letter (Contracts) disciplines protecting the
business from both a legal and financial standpoint.
. Manage the day to day activities for Human Resources to include but not
limited to hiring, salary determination and performance reviews
. Manage the day to day activities regarding employee utilization and
project assignments.
. Collaborate with Aon management to determine the space needs of our
business unit for the present and future including a move from 52nd
Street to Water Street
. Responsible for the annual budget process and long range planning as well
as monthly and quarterly forecasts
Kroll Zolfo Cooper, LLC 2001 - 2006
Chief Financial Officer
Multi-national consulting firm specializing in forensic accounting,
computer forensics and restructuring of troubled companies.
. Directed all areas of finance, including tax returns for twenty five
entities.
. Responsible for MIS, including in-house network and communication system
to service 100 consultants domestically.
. Restructured financial reporting and disciplines enabling ownership to
easily market and sell the business to Kroll Corporation.
. Upgraded financial reporting and time and expense capabilities to the MAS
200 system.
. After Kroll acquisition, converted all financial reporting and systems
(Elite) to be compliant and in step with a public company.
. Responsible for all administrative functions within the organization
including HR issues and general office atmosphere.
. Assumed a lead role in the annual budget and long range plan process as
well as monthly and quarterly forecasts
. Participated in the semi annual and annual bonus and employee review
process
. Assisted with Kroll management in determining space requirements
. Significant role in the success of the Kroll acquisition
GERARD R. GIORDANO
Page 2
email: **********@***.***
NUTRATECH INC. 2000 - 2001
Chief Financial Officer
Multi-million dollar supplier of raw materials to the Nutritional Industry.
*Worked with outside firm, Kroll Zolfo Cooper, to liquidate firm. Recruited
by Kroll Zolfo Cooper during liquidation.
. Responsible for building financial structure within a new organization.
. Developed critical relationship with new lending institute.
. Developed an effective cost savings program.
. Implemented the roll-out of the recently purchased IT system
THERMWELL PRODUCTS CO., INC. (FROST KING) 1999 - 2000
Chief Financial Officer
Multi-million dollar supplier of hard goods to the retail industry.
*Recruited from Puretec Corporation to develop various business systems and
plans.
. Reporting directly to President and Ownership.
. Implemented new system to become Year 2000 compliant.
. Restructured the financial position of the company, allowing ownership to
avoid personal guarantees for debt structure.
. Developed profit improvement plan which provided the company the ability
to stabilize operating income.
. Developed budget system to help manage the business.
PURETEC CORPORATION (formerly Colorite Plastics Company), Ridgefield, NJ
1989 - 1998
Vice President of Corporate Finance (1997 - 1998)
Both publicly and privately held, a $3(0 million worldwide manufacturer of
plastic products for the home & garden, medical plastics,
package components and specialty materials segments, with dominant market
share in several niche markets.
. Responsible for all internal and external reporting, divisional financial
reporting for 7 BUs, cash management, strategic planning, M&A analysis,
budgeting and forecasting, and daily financial operations. Managed a
$30+ million budget, staff of five professionals, and reported to the
Chief Financial Officer.
. Ensured accurate and timely financial reporting reorganized the finance
department including hiring and firing. Improved communications with
outside auditors and developed detailed year-end schedules. Strengthened
internal divisional reporting. Result: all external reports filed on-
time and required no adjustments.
. Developed schedules and additional supporting materials for subsequent
company merger.
Vice President - Finance and Administration, Colorite Plastics Company -
(1989 - 1997)
. Managed all financial reporting, MIS, purchasing, shipping/receiving.
Directed a $20 million budget, five direct reports and 42 employees.
Reported to the Chairman and Chief Executive Officer of the parent
company.
. Strengthened margins, sourced materials cost which comprised 75% of total
product cost. Identified suppliers of key component elements,
renegotiated contracts and blanket agreements. Improved incentives and
availability of low-cost product. Result: margins improved by
$2,615,000 annually.
. Established Accounting and MIS department discipline reviewed all job
descriptions and evaluated individual performances. Negotiated
outsourcing agreement for the payroll function. Reorganized and reduced
staff and functions. Cross-trained remaining staff. Result: achieved
20% staff reduction saving $250,000 annually during a period of major
company growth.
. Improved cash flow and earnings developed and staffed full-time credit
function. Conceived and implemented program to monitor customer credit
stability and limits. Result: avoided $1 million write off; further
reduced annual write offs from 5% to under 1% within first year.
. Improved financial reporting, implemented improved physical inventory
procedures and monthly cycle counting. Revised and strengthened monthly
reporting process for material usage, production and product
reclassification. Retrained staff. Result: cut year-end inventory
adjustment by 75% or $750,000; strengthened management decision-making.
. Managed business growth, evaluated several fully-integrated software
packages supporting major business expansion including acquisition and
divestiture. Prepared detailed proposal with recommendations for
hardware and software purchases. Result: BPCS package installed and fully
operational in two years; business expanded from $80 million to $250
million without any system limitations; able to identify individual
product costs; new EDI capability allowed company to retain its two
largest accounts (30% of total sales).
. Ensured continued supply of critical brass component, conducted analysis
and due diligence on two existing suppliers both in financial trouble.
Negotiated $750,000 purchase agreement. Result: supply stabilized;
improved overall material cost; restructured acquired company and
achieved average annual earnings of $1million within 2 years.
. Reduced interest expense, renegotiated and reissued $125 million in bonds
and renegotiated current working capital line of credit. Result:
achieved 2% coupon savings on bonds and reduced interest rate on line of
credit by 1.25%; achieved $3.1 million in total savings; borrowing base
increased by $10 million which expanded company's ability to grow.
GERARD R. GIORDANO
Page 3
email: **********@***.***
CROMPTON & KNOWLES CORPORATION (Flavor & Fragrance Division), Mahwah, NJ
1983 - 1989
Vice President Finance & Admin. (1987-89), Director Finance & Admin. (1985-
87), Controller (1983-85)
. Retained key account, personally resolved shutdown of customer plant.
Implemented new customer service procedures. Result: saved 10 million
dollar account. Resolved Union benefit dispute and avoided plant strike
and potential shutdown.
EDUCATION
MBA, Finance, FAIRLEIGH DICKINSON UNIVERSITY
BS Accounting and Management, ST. PETER'S COLLEGE
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