Engineer Service

Craig J. Handley

***** ** ***** ** **, Gainesville, FL 32641? ***********@**********.***?

phone 352-***-****

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MBA- Keller Graduate School of Management BSEET- DeVry Institute of

Technology

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Candidate is self-motivated, resourceful, and possesses entrepreneurial

strengths. Excellent problem-solving/technical and mechanical skills, along

with a unique background in employee development, workflow and operations

management, augmented with an excellent customer service history, sales

experience, and strong business acumen. This impressive combination of

skills and experience will prove to be a great asset to any organization.

Professional Experience

General Electric Healthcare Services - Cardiovascular Service Engineer,

June 2002 to present. Greatly improved customer relations/satisfaction;

solidified loyalty at customer site lead to sale of all GE equipment.

Successfully delivered installation projects ahead of schedule;

consistently maintained maximum uptime results in the servicing of new and

existing equipment including workstations, cardiac servers, Innova x-ray

imaging equipment, and MacLab hemodynamic equipment.

General Electric Medical Systems - Service Engineer 1996 to June 2002. "Can

do" attitude, helped to successfully established GE multivendor presence in

the area. Used creative /resourceful approaches in part sourcing to reduce

costs, while providing service coverage on all types of multivendor

diagnostic imaging equipment, including x-ray, laser cameras, mammography,

bone densitometry, and nuclear cameras.

Southern Imaging and X-Ray, Inc. - President/Owner 1987-September 1996

Expanded service area and growth from single employee and local sites to

several out of state and one international account with up to seven

employees. Responsible for day to day operations of the business, including

management and training of personnel, performing sales of equipment, and

service contracts, and all technical aspects of the service business.

Fischer Imaging Corporation - Area Supervisor, 1985-1987 Helped to

establish first direct service presence in the area; managed service

responsibilities for the State of Florida; initially starting as service

engineer, progressed to management, responsibilities included selling

service contracts, addressing potential customer issues, coordinating

installation and service functions of the team.

Picker International - Service Engineer Atlanta, Georgia 1983-1985

Responsibilities included the installation, calibration and maintenance of

medical x-ray imaging equipment.

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Transferable Skills

. Excellent Customer Satisfaction Skills

. A+, NET+, MCP Certifications

. Completed course study for MCSA, MCSE Certifications

. Management/Supervisor experience

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Education

Keller Graduate School of Management - Specialized MBA- MNCM

Master of Network and Communications Management with a Concentration in

Security.

DeVry Institute of Technology - BSEET, Atlanta, GA [pic]

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