Customer Service Sales

ELEANOR THOMPSON

(U.S. Citizen Open to Relocation)

**** ****** *****

abjgbe@r.postjobfree.com

Missouri City, TX 77459 281/437-6308

SUMMARY:

Dedicated professional with extensive experience in building client

relationships in the aviation industry. Proven ability to communicate well

with diverse groups and individuals, strong leadership skills and the

ability to multi-task in a fast-paced environment. Solid customer service

and problem solving skills. Formally recognized for diligence, dedication

and being an inspiration to fellow co-workers. Currently seeking a legal

support position with opportunities for advancement.

Microsoft Office Leadership 60 WPM Typing Speed

Communication Interpersonal Effectiveness Conversational Spanish

EMPLOYMENT HISTORY:

SOUTHWEST AIRLINES COMPANY, Customer Support/Sales Agent, Dallas, TX

. Coordinated travel arrangements for business and leisure clients

. Handled in-bound calls and processed payments for car and air

reservations

. Conducted interviews for prospective sales agent candidates

. Critiqued customer service progress of new hires

. Maintained frequent flyer accounts, advised patrons of airport

rules, TSA

regulations, procedures, fares, schedules and routings

January 1995-March 2010

CENTERS FOR YOUTH AND FAMILIES, Case Manager/Foster Care, Little Rock, AR

. Interviewed and supervised therapeutic foster parents and

children

. Conducted annual home studies and periodic evaluations for

compliance

. Monitored and addressed social, emotional, and academic

progress of children in

care

. Testified during judicial procedures, wrote progress notes

and advocate for

children

January 2002-December 2004

ERMA CAREY-BAY LAW OFFICE, Legal Assistant, Houston, TX

. Prepared correspondence and pleadings, maintained high degree of

Confidentiality, filed litigation documents

. Scheduled depositions, client appointments, and communicated

with opposing

Counsel

. Organized client files, maintained calendar control, managed

supply inventory,

Oversaw phones, and Notary Public.

June 2000-March 01

January 1998-July 1999

ACADEMIC PREPARATION:

. Rice University, Paralegal Certificate

. Philander Smith College, B.A., Social Work

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