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Customer Service Manager

Location:
Athens, TN, 37303
Posted:
October 15, 2010

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Resume:

Ten years of Administrator experience in buying/ planning/new product

launches/ and human resources in manufacturing. Strengths include customer

service relations, cost reduction, negotiating and the ability to

effectively collaborate with cross-functional work teams. Auditing

Experience in QS9000, TS16949, ISO 14001.Procedure writing, revisions,

updates.

Computer skills includeAS400, CMI, Windows, MS Office and Winpak, Mpact,

and People Soft, MRP. Able to translate computer based documents from one

language to another, as long as a scanner is available and Microsoft

office, and 60+ key switchboard.

PROFESSIONAL EXPERIENCE

Clerical Support

Randstad 7/07/2010 TO Present

Report to Branch Manager / Donna Creasman

. Duties include: Recruiting

. Payroll

. Employee Verification

. Applicant Interviews

. Hiring

. I9

. General Office Duties

. Prism Software

. WorkPlace

. Other duties include Background checks, drug test/evaluation, time

sheets, etc. I have completed additional assignments for Randstad

since 2000, in the admin/clerical field.

Production Control/IT Support/Quality Administrator Assistant

Texas Hydraulics/Randstad 4/21/08 TO 11/6/08

Athens, TN

Report to IS Supervisor

. Duties include: Weighing and shipping parts for customer.

. Provide part and cylinder ship sheet, with correct weights, location,

and quantities and order numbers/job numbers to shipping clerk.

. Ran PID's (Production ID) orders for manufacturing.

. Generated PID's for expedites.

. Generated as needed PID's that weren't expedites.

. Diagnostics on "Black Box", and removal and new installation.

. Solved personal computer problems with associates on Microsoft office

and Windows.

. Customer Service Quality, generated repairs and returns and for

defective/malfunction cylinders. (6 weeks)

. Customer Concerns

. Generated BOL's (Bill of Lading) for cylinders.(filled in as needed)

. Generated PO's for cylinders for shipping. (filled in as needed)

. Collected PID's, reserved/closed, to keep job orders that had been

done up to date.

. Various other duties.

H2 PROGRAM/LAUNCH/Environmental Health & Safety 3/22/07 TO

9/28/07

OPTIMUM STAFFING / COLLINS & AIKMAN

Athens, TN

Report to contract Program Launch Manager

. Duties include: Vendor contact, and negotiation of time lines.

. Financial Matrix updates and pay-offs.

. Daily reports with due dates/amounts/hot list.

. Requisitions maintained, and logged.

. Invoices/accounts payable

. New Program H2 Flows, PFMEAs and Control plans.

. Design excel spreadsheets.

. And various other required duties.

. May25th to current, as well as duties above, filled in for EHS Manager

that had left, doing duties below, under EHS specialist.

. Saved the company thousands of dollars on possible OSHA/TOSHA fines,

on boiler permits, air emissions, and audio metrics.

. Administrative duties in tool transfers.

. Administrative duties in Quality, Engineering, Human Resources, along

with regular EHS duties.

ENVIRONMENTAL HEALTH & SAFETY SPECIALIST 12/13/04 TO

12/11/06

COLLINS & AIKMAN / OPTIMUM STAFFING Hired 5/18/05

Athens, TN Industry magazine award winner, interior

automotive part

Report to the Manager of Environmental Health & Safety

. Approximately saved Collins & Aikman 75%+, on security badges. By

switching vendors, and deleting the purchase of barcode badges

completely, by using print barcode.

. Saved the company approximately $4000. a year on MSDS software, by

creating a spreadsheet, with the same capacity.

. Converted the OSHA 300 report from network to spreadsheet, no more

fees to enter network.

. Total average savings for 1st year, $75,0000.

. Duties include, safety audits, MSDS sheets updates, workmen's

comp/reporting recordables, reporting internal and OSHA 300,

presentations, issuance of badges, ACIMS reporting, BOS reporting.

Cost reduction, Forklift training, Orientation and other EH&S

requirements.

. Responsible for employee safety training/tracking required by OSHA.

. Developed work instructions for EH&S.

. Experience in ISO 140001, TS16949 audits, and document control.

PURCHASING SPECIALIST 7/27/04 TO

10/29/04

DENSO MFG./AMERICAN TECHNICAL ASSOCIATES

Athens, TN / Knoxville, TN Automotive/produce stick

coil/spark plug

Report to the Director of Purchasing

. Saved Denso $97,200.00 per year, by re-negotiating a price quote on a

new part to be supplied by a vendor.

. Working with and negotiating with vendors.

. Monitor/measure supplier performance with supplier report cards.

. Place purchase orders with vendors and shop orders.

. Maintained "Certificate Of Liability" for multiple service vendors.

. Examining bids and securing contracts all with a defined fiscal

budget.

. Developed procedure manual in operating AS400, purchasing side.

DOCUMENT CONTROL 2004-2004

CREATIVE FOAM/OPTIMUM STAFFING

Athens, TN / Athens, TN Automotive Foam

Company

Reported to Quality Manager

. Set up Document Control from beginning to end for new company.

. Conformed documents to meet QS & TS standards.

. Quality selections for PPAP issuance.

HUMAN RESOURCES

2003-2004

MAYFIELD DAIRY FARMS/RANDSTAD

Athens, TN / Athens, TN

Milk & Ice cream plant

Reported to Human Resource Director

. New employee benefit packaging and pre-employment drug screen

scheduling.

. CDL class A employee updates.

. ADP employee health/401K benefit entry, and follow-up

. Security badge issuance and verification.

. Was awarded a "Golden Cow" Award.

ADMINISTRATOR 2001-2003

COLLINS & AIKMAN/STAFFING SOLUTIONS

Athens, TN /Athens, TN Industry magazine award

winner, interior automotive part

Reported to Executive Launch Director

. Follow up with supplier on order and expedites in new launches and

purchasing.

. Monitor supplier performance on new launch of the GMX215/245.

. Responsibilities included weekly reports on status of launch.

Obtaining quotations, deadlines, price negotiation, organizing and

leading meetings between customer and vendor.

. Made sure new documents were designed for upcoming launch for

production.

. Served as liaison to other departments, providing training and support

on other existing and upcoming launches.

. Implemented weekly and daily production plans, for auditors/quality

purposes.

. Work with cross-functional team including, manufacturing, QE's/ME's,

sourcing and accounting.

. Training included TS16949 & QS9000 onsite.

. Assisted in other areas such as: Purchasing, Human Resources, Document

Control.

CUSTOMER SERVICE ADMINISTRATOR 2000-2001

ATHENS FURNITURE

Athens, TN Wooden furniture plant

Reported to Customer Service Director

. Saved the company approximately $200,000.00 in negotiations for

customers to keep damaged furniture at a discount.

. Handled approximately 200 accounts.

. Duties included: Accounts receivable, credit memos, RMA's, shipping

reports, and customer satisfaction.

EDUCATION

CLEVELAND STATE COMMUNITY COLLEGE-TN, a community college. Obtained Diploma

in Business Accounting

TOSHA Training through Workforce Development Center

Workmen's Comp Training through Workforce Development Center



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