Sharee’ Domonique Shannon

**** ******** *** *****

Aiken, SC 29803

803-***-****

abjg95@r.postjobfree.com

Career Objective: To obtain a challenging position within your company that will allow me to

utilize my education, skills, and experience in assisting with reaching company goals.

EDUCATION

Strayer University

Masters Business Administration June 2011

Current GPA: 4.0/4.0

The University of South Carolina Aiken

Bachelor of Science in Exercise/Sports Science; Minor Business Administration August 2009

Cumulative GPA: 3.3/4.0

EXPERIENCE

TitleMax Aiken, SC

Customer Service Representative July 2010 – September 2010

• Loan processing

• Educate customers on loan process, APR’s, payback guide, interest accumulation, etc.

• Billing and Account collections

• Data Entry

• Vehicle appraisals and inventories

• Complete paperwork for the office’s banking; mailing; and DMV accounts

Teleperformance Augusta, GA

Customer Care Agent February 2010 – July 2010

• Provide wireless phone services insurance account management

• Insurance claim adjudication

• Provide explanations of coverage, claim process, claims, enrollment, exclusions, replacement

phones, premiums, and billing to customers

• Claim status updates

• Collect required deductible payments

Sitel Augusta, GA

Customer Care Agent August 2009 –

January 2010

• Provided prepaid wireless account management

• Handled promotions and award administration

• Worked with wireless phone activations, bill payments, and account and feature changes

• Provided wireless device, accessory, and equipment troubleshooting

SHAREE’ SHANNON (page 2)

University of South Carolina Aiken Housing Department Aiken, SC

Resident Assistant May 2008-May 2009

• Supervised an area of 35 on-campus residents and implement area standards, rules, and policies

• Participate in staff training and workshop sessions

• Complete paperwork for processing, accurate records, and verification of housing assignments

• Facilitate effective programs for community building

• Referral agent and advisor for Residents

Gregg-Graniteville Library Aiken, SC

Periodical Assistant August 2007-August 2008

• Assisted students with locating periodicals

• Shelved and sorted incoming and existing periodicals

• Maintained shelf reading area along with public display on library website for periodicals

University of South Carolina Aiken Housing Office Aiken, SC

Office Assistant August 2006- May 2009

• Handled main office management and clerical/secretarial duties

• Maintained the needed databases with current housing information

• Maintained desk/office area; answer incoming calls; file paperwork; issue and collect loan

keys; sort and distribute mail; assist residents and visitors with questions or dilemmas

• Design and create bulletin boards, flyers, and advertisements for the office and building

Intermedia Marketing Orangeburg, SC

Sales/Customer Service Representative Seasonal 2005-2007

• Administered upgrades to telephone and television packages

• Answered questions pertaining to features and services

• Handled customer issues and ensured that customers were satisfied with services

McDonalds Orangeburg, SC

Cashier/Customer Care Associate September 2002- August 2005

• Sales; monetary collection; cashier (money handling)

• Answered questions pertaining to products and services

• Handled customer issues and ensured that customers were satisfied with services

SKILLS/INTEREST

Leadership training Data Entry Loan processing

Customer Service training Billing Goal oriented

Sales training Cash handling Self motivated

Administrative/Clerical Collections Microsoft Word

Microsoft Power Point Microsoft Excel

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