Manager Customer Service

Kevin Hall Personal Cell 985-***-****

***** ********* ****** ***. ****

Baton Rouge, La 70816

OBJECTIVE: To hold a full time position within a stable organization. I have proven my ability to

achieve goals with my excellent communication, customer service, leadership, and

management skills developed through work and educational experiences. I am a very

organized and proficient individual. I am capable of making decisions on my own with

little or no supervision. I welcome challenges that are assigned to me and complete such

in a timely as well as professional manner. I have the knowledge, skills and ability to

hold various positions throughout an organization.

EDUCATION: High School Diploma

Ponchatoula High May 1992

19452 Hwy. 22, Ponchatoula, LA

B.A. General Business

Southeastern Louisiana University December 1999

206 Western Ave, Hammond, LA

M.B.A

UNIVERSITY of Phoenix November 2010

Online

EXPERIENCE:

FEDERAL EMERGENCY MANAGEMENT AGENCY-DISASTER 1931

Laredo, TX-JFO/Edinburg, TX DRC August 2010 to September 2010

Applicant Services Specialist/REGION VI DAE

Supervisor- Jane Gaitan

• Provided clear and precise information to applicants

• Explained rules, regulations, and guidelines to applicants

• Stayed abreast of ongoing procedures

• Delved applicants file utilizing Nemis to determine eligibility

• Employed professional conduct with applicants

• Guided applicant through Federal assistance process

• Provided applicants with feedback by phone on their files

• Explained current Federal assistance program guidelines and requirements to

applicants who visited the Disaster Recovery Centers

• Researched and gathered Rental Resources for Applicants

Kevin Hall Personal Cell 985-***-****

11555 Southfork Avenue Apt. 2049

Baton Rouge, La 70816

SHAW GROUP

New Orleans Office October 2009 to August 2010

Hazard Mitigation Analyst

Supervisor-Katherine Richardson

• Manage a caseload of Home owners potentially eligible for Hazard Mitigation

Grant Program

• Coordinate a schedule using time management to properly review Applicants files

• Delve applicants files utilizing various systems

• Employ professional conduct with applicants

• Provided clear and precise information to applicants

• Explain rules, regulations, and guidelines to applicants

• Assist applicants through the HMGP program in a timely and efficient manner

• Maintain accurate documentation and records in applicants file

• Forward applicants information to appropriate department for possible

payment or reimbursement

• Explain current Federal HMGP Program guidelines and requirements to

applicants

FEDERAL EMERGENCY MANAGEMENT AGENCY-DISASTER 1786

Port Allen, LA DRC September 2009 to November 2009

Applicant Services Specialist/CORE

Supervisor- Jane Gaitan

• Provided clear and precise information to applicants

• Explained rules, regulations, and guidelines to applicants

• Stayed abreast of ongoing procedures

• Delved applicants file utilizing Nemis to determine eligibility

• Employed professional conduct with applicants

• Guided applicant through Federal assistance process

• Provided applicants with feedback by phone on their files

• Explained current Federal assistance program guidelines and requirements to

applicants who visited the Disaster Recovery Centers

• Provided feedback in person to applicants visiting Disaster Recovery Centers

• Researched applicants files in person who visited Disaster Recovery Centers

• Gathered and Submitted required documents in Disaster Recovery Centers

Kevin Hall Personal Cell 985-***-****

11555 Southfork Avenue Apt. 2049

Baton Rouge, La 70816

FEDERAL EMERGENCY MANAGEMENT AGENCY- DISASTER 1603

Hammond Recertification Office/ New Orleans DRC October 2005 to May 2009

Applicant Services Specialist-Recertification Advisor-Move-Out Team Lead-LOCAL

HIRE/CORE/DAE

Supervisor-Dawn Roussel/ Jane Gaitan

• Managed a caseload of over 250 applicants living in temporary housing units

• Coordinated a schedule using time management for recertification appointments,

move out inspections and inspection of the damage dwelling which had been repaired

• Delved applicants file utilizing Nemis to determine eligibility

• Employed professional conduct with applicants

• Performed various Park Closure duties while serving on the Park Closure team

• Forwarded applicants information to the National Processing Service Center

(NPSC)

• Provided clear and precise information to applicants

• Explained rules, regulations, and guidelines to applicants

• Assisted applicants transition in to more permanent housing through the Disaster

Housing Assistance Program

• Maintained accurate written records which are placed in applicants file

• Performed special field projects which were assign to me by the area manager

• Analyzed all move out inspections that were performed by the Housing Advisors

• Stayed abreast of ongoing procedures

• Scheduled field Move out inspection appointments

• Conducted detail research and review of applicant’s files

• Guided applicant through Federal assistance process

• Provided applicants with feedback by phone on their files

• Explained current Federal assistance program guidelines and requirements to

applicants who visited the Disaster Recovery Centers

• Provided feedback in person to applicants visiting Disaster Recovery Centers

• Researched applicants files in person who visited Disaster Recovery Centers

• Gathered and Submitted required documents in Disaster Recovery Centers

• Served as a Supervisor for the Move-out Team

• Conducted Habitability Inspections on Damaged Dwellings

• Closed applicants files out once assistance was no longer needed

Kevin Hall Personal Cell 985-***-****

11555 Southfork Avenue Apt. 2049

Baton Rouge, La 70816

ACE CASH EXPRESS

Houston, Texas November 2001 to July 2005

Center Manager

Supervisor-Skip Curtis

• Supervised tellers

• Prepared a daily spreadsheet of teller’s

• Informed staff of any changes in the policy and procedures

• Balanced cash at COB each day

• Conduct all Employee Training and Orientation

• Ensure proper cash handling as well as cash management procedures were

being followed

• Managed the day-to-day center operation

• Provided assistance and guidance as needed to tellers

• Ensured proper security measures were being followed

• Managed, Secured, and Ensured proper cash levels were maintained

• Provided appropriate performance feedback and disciplinary action to

tellers

OFFICE MAX

Hammond, Louisiana December 1998 to September 2001

Operations Manager

Supervisor-Joey Theriot

• Supervised Cashiers

• Supervised Sales Staff

• Conducted Interviews and New Hire Orientation

• Conducted all Employee Training and Orientation

• Informed staff of any changes in the policy and procedures

• Balanced cash at COB each day

• Ensure proper cash handling as well as cash management procedures were

being followed

• Managed the day-to-day center operation

• Provided assistance and guidance as needed to associates

• Managed, Monitored, and Ensured high-dollar inventory was secured at all

times

• Provided appropriate disciplinary and performance feedback to associates

Kevin Hall Personal Cell 985-***-****

11555 Southfork Avenue Apt. 2049

Baton Rouge, La 70816

FEMA

Training Classes: DF199-Diaster Specific Training

(Baton Rouge JFO) DF506-Sexual Harassment: New Perspectives

DF434-ERO Orientation

DF202-Quicktime

DF416-Diversity: Making It Work

DF507-Safety Orientation

DF321-Using the IA Toolbox

DF116-Web Based Applicant Inquiry

DF112-IHP/HA Applicant Services

DF116-Web Based Applicant Inquiry

DF112-IHP/HA Applicant Services

FEMA

ONLINE COURSES: IS-18 SERIES COMPLETED

IS-19 SERIES COMPLETED

IS-35 SERIES COMPLETED

IS-100 SERIES COMPLETED

IS-200 SERIES COMPLETED

IS-546 SERIES COMPLETED

IS-600 SERIES COMPLETED

IS-700 SERIES COMPLETED

IS-800 SERIES COMPLETED

IS-900 SERIES COMPLETED

License: Catastrophe Adjuster-TEXAS

Skills: Microsoft Excel, Power Point, Word, Nemis, Frrats, Wip, Outlook Express, Internet, Excel,

Communication, Organized and Self Motivation, Darrac

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