Customer Service Manager

Arianna D. Williams

**** **** ***** **. ******, KS 66547

Home: 785-***-**** Cellular 785-***-**** HYPERLINK

"mailto:***************@*******.***" ***************@*******.***

EDUCATION

*University of Kansas, Lawrence, KS

Bachelors of General Studies in Women Studies, 2009

ACHIEVEMENTS & ACTIVITIES

*CPR Certified 2008-2010

*Women of Distinction Committee Member, September 2005-January 2007

*President of Student Ambassadors, Recreation Center, University of Kansas,

August 2004-May 2008

*Volunteered 180+ hours at GaDuGi SafeCenter, Lawrence, Kansas, September

2008-December 2008

QUALIFICATIONS

*Outstanding leadership *Effective customer service

abilities

*Risk Management skills *Typing Skills: 54WPM

*Certified in Microsoft Suites 2002 *Efficient in troubleshooting

and diffusion of conflict(s)

*Quality organizational skills *Extensive Management knowledge

WORK EXPERIENCE

ASSISTANT MANAGER, KITE'S GRILLE & BAR

JUNCTION CITY, KS; December 2009-Current

*Controlled on average $3K during scheduled restaurant hours

*Operated effectively with Digital dining computer programs to enhance

customer service

*Efficiently communicated with customers and employees to resolve conflicts

*Creatively worked with customers, to help plan events in the restaurant

*Established leadership by assigning task and responsibilities during down

time

*Coordinated plans of action to control and stabilize product cost

PROGRAM MANAGER, STUDENT RECREATION FITNESS CENTER

UNIVERSITY OF KANSAS, Lawrence, KS; August 2007-December 2008

*Discovered potential new employees during interviewing and hiring process

*Mentored and advised Facility staff successfully through an open door

management policy

*Partnered bi-annually with staff for in-service training pro new and

returning employees

*Served as a direct link between Facility and Professional Staff in

situations of new and changed procedures

*Effectively stimulated healthy and opinionated discussions during staff

meeting

*Assumed leadership by implementing disciplinary actions professionally to

supervising staff

FACILITY SUPERVISOR, STUDENT RECREATION FITNESS CENTER

UNIVERSITY OF KANSAS, Lawrence, KS; January 2006-August 2007

*Managed approximately $200 of start-up cash per shift

*Communicated task and responsibilities to various areas for a stimulated

work environment

*Mediated on-site supervision of assistants and participants creating a

more efficient facility

*Attained leadership through detailed and organized group tours of the site

*Documented injuries, disciplinary matters and conflicts allowing for more

organized follow-ups

*References Available On Request

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