Customer Service Manager
Resume:
VALER IA T HO MPSON
College Park, GA 30349
****************@*****.***
CUSTOMER SERV ICE
PROF I LE
• Looking for a rewarding and highly successful experience working in the Customer Service
I ndustry with an established company or a newly establishment.
• Possess solid M icrosoft word, excel, outlook and power point and data entry skills.
H ave excellent communication skills and the ability to remain calm with difficult client or
customer contacts.
REVLEVANT EXPER IENCE
Just a Second Tax Service
• Take calls and inqui ries from customers usually provided with information to answer
general questions about the product or service.
• Directs phone calls to the appropriate people to resolve problems or schedules an
appointment.
• Able to access information for the customer relating to the question or request for
assistance.
• Can update customer information, make changes to billing invoices or suggest fixes for
p roblems.
Housekeeping Supervisor
• Training and counseling staff in duties and policies. Prepares purchase orders requests for
approval.
• Supporting the Director of Housekeeping in overseeing the day-to-day operation of the
department leading and developing Housekeeping associates.
• Inspected all public and guest spaces to ensure they are clean and based on company
s tandards. Providing completing all necessary administrative duties and reports.
• Attend to guests every need, which includes registration, checkout, and cashiering.
• Register guests into the computer, verifying reservation, address, and credit information.
Accept payment for guest’s accounts both at the t ime of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Assist concierge in handling mail and facsimiles and providing guest with information
regarding hotel facilities and local attractions.
Operation Manager
• Manage front office operations for a staff of 10, providing services clients.
• Assist with accounts payable. Prepare and processed payroll and payroll reports.
• Managing and updating personnel files documents, developing and implementing accounts
payable. Customer Service related duties.
• Successfully interacting with the cliental. Ability to work under constant deadlines.
P roduce presentation material for client meetings and other functions.
EMPLOYMENT H ISTORY
J ust A Second Tax Service, Customer Service A tlanta, GA
12/2009-05/2010
Sheraton Perimeter, Housekeeper Supervisor A tlanta, GA
09/2007-02/2009
Sheraton Suites Galleria, Guest Service Agent A tlanta, GA
11/2005-04/2006
Controlled Environment Security, Operation Manager A tlanta, GA
11/2001-05/2005
Holiday I nn Airport, F ront Office Supervisor A tlanta, GA
06/1998-01/2001
EDUCAT ION
United Medical and Business I nstitute A tlanta, GA Medical Assistant
February 2010
A tlanta Technical College, A tlanta, GA Certified Forklift Operator
A pril 2007
Cornerstone Christian H igh Townsend, GA S tudent
February 2010
References and supporting documentation available on request
Contact this candidate