Customer Services
Resume:
Nicolas A Frausto
Cary, NC *****
abjg44@r.postjobfree.com
Objective:
To pursue a career where my experience, skills and capabilities can be
mutually beneficial to business objectives as well as personal career
growth.
Education
06/06 The Art Institutes International Minnesota
Minneapolis, MN
Associate of Applied Science degree in Graphic Design
1998 Brown Institute Mendota
Heights, MN
Graphic Communication
Qualifications
. Proficient in Adobe CS, Microsoft Office, Lotus, OnQ, WM, and
E.Phiphany applications
. Strong leadership, communication and interpersonal skills
. Excellent organization, analytical, planning, negotiation and
problem solving skills
. Attention to detail
. Execute sound judgment in decision making
Experience
10/09-Present Polo Ralph Lauren High
Point, NC
Customer Assistance
. Answer incoming calls to place orders, checked order
status' and manage customer accounts to assure accuracy.
. Perform detail searches for product availability in Island
Pacific
. Process credits and manage gift certificates to ensure sure
customers and company needs are met
4/08-10/09 Associate - Warehouse
. Managed work flow to keep maintain service level while
keeping work hours to a minimum
. Research problem cartons to locate missing items and
correct issues to get order to customer as quick as
possible
. Communicate with Inventory Control about out of stock items
10/05-02/08 Embassy Suites St Paul, MN
Guest Services - Front Office Supervisor
. Assist Guest with checking in and out of suites
. Billing - adjustments and payments
. Scheduling, delegated duties, and multitasking
. Resolved issues with guests that were unhappy with their
stay
8/04-8/05 Gay 90's Minneapolis, MN
Cocktail Server, Host, Server
. Served cocktails to show lounge customers
. Showed dinner customers to their table and took
reservations
. Served dinner to customers, table sizes from 5 - 30, set up
and tore down dinning room and salad bar
7/03-8/04 M&I Bank Minneapolis, MN
Teller
. Handled customer's cash transactions including transfers
. Maintained and balanced cash levels in ATMs
7/02-10/02 Kelly Services-NCS Pearson Minneapolis,
MN
Call Center Support-Lead
. Administered testing to Airline Security applicants
. Scheduled applicant testing
. Performed set up of testing sites at various state
locations
11/01-4/02 Kelly Services-American Express
Minneapolis, MN
Customer Services Rep-Printing Services
. Ran production print jobs, controlled inventory, and order
deliveries
. Performed billing and data entry
2/01-11/01 Shipping Services Support Team
. Entered and proofed shipping addresses for UPS and Airborne
. Imported and Exported daily data
. Performed special shipping projects
. Cross-trained on flats, bulk shipments, and multiple
carriers
Freelance Work
Business Cards, Announcements, Mailers, and Logo-Identity Design
Contact this candidate