Customer Service Assistant

Shelia G. White

***** ******* ****

Salisbury, MD, 21804

443-***-****

******.*******@*****.***

Obtain a position utilizing my customer service, procurement, and materials

management experience.

Materials Coordinator

* Reported to clinical managers and a weekly basis for cost assurance of

materials.

* Coordinated materials department, working closely with clinical staff

to assure proper ordering of medical supplies.

* Applied strong communication skills and analytical abilities to

identify and resolve problems.

* Provided efficient troubleshooting and maintained detailed and

accurate records and processed phone orders.

* Analyzed 30% in defected instrument, and implemented new ideals to

improve quality and ensure repair accuracy.

* Provided information to internal clients, senior management, and

generated ideal to increase efficiency within the materials

department.

Procurement Assistant

* Purchased laboratory supplies and equipment for materials management,

laboratory and pharmacy personnel, as well as clinical managers,

physical and respiratory therapists.

* Implemented quick turn over time with vendors on repair of surgical

instruments.

* Selected to serve on the Ancillary Committee, provided cost saving of

30-45% on medical supplies.

* History of increasing operational efficiencies as well as seizing

market opportunities.

* Expert at quickly sourcing answers to customers technical inquires

through an extensive network of manufactures, hospitals and technical

support personnel.

Work History

* Medical Assistant, Three Lowers Counties-2009

* Material Coordinator, Delmarva Surgery Center 2005

* Procurement Assistant, Peninsula Regional Medical Center 1999-2005

* Customer Service Assistant, Chesapeake Goodwill 1997-1999

* Call Center Consultant, Call Center Services 1994-1997

* Data Entry/Customer Service, Toys R Us 1992-1994

Education

* Secretarial/Human Relations, Associate of Art: August 1993, Woodbridge

Business Institute GPA: 3.5

* Cosmetologist Certification: May 1979, Delmarva Beauty Academy GPA:

3.4

* Diploma, Graduation: May 1978, Parkside Senior High School: 3.2

* Completion of Medical Terminology: April 17, 2006/June 6, 2006, Wor-

Wic Community and Continuing Education/ Hours: 48.0

* Kaplan Higher Education: August 2008/May 2009 Certified Medical

Assistant

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