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Customer Service Manager

Location:
Sterling Heights, MI, 48312
Posted:
October 15, 2010

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Resume:

Dana Salamon

Graphic Design/Prepress Professional

abjg34@r.postjobfree.com

cell: 586-***-****

A motivated professional excellent at forging successful business

relationships, accustomed to managing multiple projects with multiple

deadlines and extremely organized with a keen eye for detail and accuracy.

A long history in custom publishing and direct mail with skills in prepress

production.

Specialties

Highly skilled in all Adobe applications, as well as MS Word and Excel.

Certified Quark Xpress Expert. Extremely organized. Keen attention to

detail.

Experience

HCR Manorcare - Heartland/Oakland, Troy, MI

Part Time Receptionist, August 2010 - Present

Part time position to keep my skills up and reduce dependence on

government aid. Duties include customer service, admissions assistance,

general information for patients and guests, maintaining the professional

image of the facility, mail distribution, file clerk, interaction and

coordination for all departments within the building. Additional

assignments include billing, payment processing, data entry and records

management.

Alteris Group - Farmington Hills, MI

MAC Production Artist, June 2008 - January 2009

Contract position that provided production support to the creative and

training teams. Built page templates, created and imported art, and

proofed layouts in Word for training teams. Performed preflight checks,

collected creative layouts, performed version updates to previously

published jobs and did rough layout work for the creative team. Was also

responsible to both teams for consistency checks, proofreading, version

updates and copy corrections. Also offered InDesign experience to a team

that is still working to integrate the application into their workflow.

MARS Advertising - Southfield, MI

Art Buyer, January 2007 - May 2008

Identified a need to centralize purchasing of digital photography to

reduce excess expense, negotiate better pricing and provide appropriate

access for Creative department. Developed a new standard process for the

agency that included balancing vendor accounts, tracking open invoices,

negotiating terms and prices, identifying new sources for imagery and

arranging portfolio shows.

Desktop Manager, February 2002 - May 2008

Managed a staff of 3-4 production artists and performed tasks including

performance evaluations, budgets, hours estimates and staffing. Expert

level of all software used in the department. Managed corporate font

assets including administration of font management software and proper

licensing of all fonts. Continued to expand and manage digital assets

catalog along with performing production tasks during busy periods.

Senior Desktop Coordinator, April 1999 - February 2002

Senior Production Artist, December 1997 - April 1999

Production Artist, October 1996 - December 1997

Began at an entry-level position making type corrections and preparing

files for print. Worked solo in the department for 4 months (September

through December 1997) due to staffing shortage and was able to meet all

required deadlines. Progressed to work as Project Coordinator and Team

Leader assisting the Desktop Manager with timelines, job assignments, and

contracting freelance help. Initiated a catalog system for corporate

digital assets. Dedication and top quality performance provided continued

opportunities for advancement.

Education

Art Academy of Cincinnati - BA, Communication Design

Macomb Community College - Associates, Graphic and Commercial Art



Contact this candidate