Customer Service Manager
Resume:
JOY D. LOUVIERE
PORT BARRE, LA *0577
**********@***.***
Objective: To obtain a position that is interesting and rewarding.
Related Capabilities:
Microsoft Word, Excel, and Access, Power Point
Microsoft Outlook
Keyboarding 60 wpm
10 key Calculation
Total Quality Management
Customer Service Skills
Accounting: Payroll and Bookkeeping Skills
Filing/Record Management
Desktop Publishing
Human Relations
Machine Transcription: Legal/Medical
Data Entry
Education:
University of Phoenix at Lafayette
Lafayette, LA
Bachelor of Science
2010
Louisiana Technical College-T.H. Harris Campus
Opelousas, LA
Associate Degree
1999
Experience:
Dr. Alan J. Sonsky, M.D.
Opelousas, LA
Office Assistant
07/08 to 03/10
Clerical duties, scheduled patients, verified insurance,
prepared face sheets for medical billing, scheduled
outpatient procedures, patient education, and managed
patient files.
Wal-Mart Transportation
Opelousas, LA
Human Resource Clerk
08/07 to 7/08
6/00 to 9/01
Assisted the Human Resource Manager with all clerical
duties within the HR department, assisted associates with
their benefits, direct deposits, monitor daily time and
attendance records, determine eligibility for employees
leave of absence, assisted with the hiring process,
maintained employee files and the HR filing system.
Assisted with the implementation of services, policies, and
programs through HR staff; reports to the HR manager, and
assisted company managers with HR issues.
Customer Service Clerk
9/01 to 8/07
Assisted the Customer Service Manager, scheduled loads
daily for Wal-Mart stores, data entry, and assisted stores
with issues between the warehouse and the stores. Bin
audits for accuracy of Wal-Mart transportation bills.
JTPA
Opelousas, LA
Case Manager Assistant I
04/99 to 06/00
Provided clerical support to Case Managers, determined
eligibility, set appointments, answered multi-line
telephones, data entry, filed, and faxed, and made copies,
typed correspondence, and mailed out letters to potential
clients.
Superior Staff (Compaq)
Houston, TX
Assembly Line Worker
02/95 to 08/95
Placed memory chips on motherboards and installed hard
drives; CD-ROM's and sound cards into the body of
computers.
Armstrong Medical Clinic
Opelousas, LA
Receptionist
01/93 to 09/94
Set appointment, answered multi-line telephones, filed, and
managed records, copied and faxed materials as needed for
patients and medical billing.
References: Available upon request
Contact this candidate