Customer Service Representative

P. Amber Herzog

**** **** *** ***** #* Salt Lake City, Utah 84102 . 435-***-**** . ************@*******.***

EDUCATION

Utah State University, August 2002- August 2009

Bachelor of Science in Interdisciplinary Studies: Family Communications/ English Lit.

Photography Student

Presidential Transfer Scholarship

USU Scholarship Deans List

COURSE WORK Family Consumer Studies: Family Finance, Family Economics, Human

Development, Psychology, Parent and Child Guidance, Marriage and Family Relationships,

Critical Issues, Family Studies, English 1010/2010, Prospective in Literature, British Literature,

and Understanding Literature, Accounting 1010

EXPERIENCE

Fit Well Prosthetic & Orthotic Center: Secretary/Receptionist Aug. 2010- Current

Create Charts/ files for each patient

Data entries

Answering Phones

Scheduling patients

Maintains records

Copy/Scan Patient information

Greeting Patients Engage and connect with each patient

Sky West Airlines: Flight Attendant, March 2010- June 2010

CPR/First Aid Certified

Delivered onboard announcements

Demonstrated all emergency equipment and emergency procedures

Provided comfort to passengers throughout the flight

Provided customer service to all passengers

Mountain West Small Business Finance: loan Closing Assist, June 2007-March 2010

Notary Certified

Basic Accounting

Responsible for copying and scanning paperwork as needed

Update files and insurance policies

Report progress of each loan to the bankers, appraisers, and loan officers

Report and recorded any changes made to the loan

Submitted loans each month to the SBA before specific deadlines

Close loans

VOLUNTEER EXPERIENCE

Church Service Representative: Oakland California, December 2005- May 2007

Helped families set and achieve goals

Helped families overcome their trials and concerns

Visitor Center Director (Trained other missionaries in presentations, tours and daily

responsibilities)

Conducted and participated in trainings and meetings

Promoted family unity through reading and studying together

Maintained close relationships with those we taught

Worked with a diverse groups

SKILLS

Ability to perform well under pressure

Positive Attitude

Great people Skills

High Energy level

Works well in a team environment

Works well with little supervision

Responsible/ reliable

Excellent communication and interpersonal skills

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