Customer Service Manager
Resume:
Tracee N Brevell
Blue Eye, MO 65611
********@**********.***
Objective:
Seeking a full time position that will utilize my experience as well
as offer new challenges. Placement in the property management or
financial field would be ideal.
Customer Service:
Responsible for maintaining client accounts through direct
communication. Assuring satisfaction and rectifying any issues.
Office and Technical:
Type 80+ wpm.
Ability to operate various office equipment.
Knowledgeable in the use of multiple personal computer software and
hardware to include Windows, Microsoft Word and Excel.
Responsible for general clerical duties including filing, ordering
supplies, posting daily payments, bookkeeping and payroll. Also
trusted with collection of rents and late fees in excess of
$250,000.00 per month and offering full accounting and payment to
approximately 250 clients and accounts payable to vendors.
Prepared monthly financial statements for corporate partners using
MAS90 software.
Balance bank statements, budgets and accounts payable using QuickBooks
Pro 2010 Software.
Answered and directed incoming calls to appropriate department/person.
Prepared and balanced bank deposits and bank statements.
Figure and prepare taxes 940, 941, Federal and MO Unemployment and tax
forms W2 and W3.
Management / Human Resources:
Recruitment process and training of new hires.
Assess job skills and delegate tasks.
Maintain benefits roster, enrolling employees upon eligibility.
Educating employees of changes in benefits or company policies.
Trade:
Proficient knowledge of the Fair Debt Collection Practices Act.
Ability to process and read credit bureau reports.
Direct relations with credit counseling companies.
Review and maintenance of numerous client and portfolio accounts.
Licensed Missouri Real Estate Broker, Certified Property Management
Specialist.
Personal and Self Management:
Ability to learn quickly and master job requirements.
Committed to an efficient and productive operation.
Excellent written and verbal communication skills.
Sincere interest in people and maintain good interpersonal
relationships.
Work well individually or as a team member.
Thrive on challenging tasks in office environment.
Education:
Hollister High School Hollister, MO May 1991
Honors
graduate
Real Estate Express December 2007 Broker
Work History:
Property Manager Coldwell Banker HTR Branson, MO Apr
2010 - Present
Accountant Thousand Hills Realty, Inc Branson, MO
Mar 2005 - Apr 2010
Contract Processor Big Cedar Wilderness Club Ridgedale, MO
Aug 2003 - Mar 2005
Office Manager CAMCO, INC Kimberling City, MO
June 1999 - Aug 2003
Admin Asst Surrey Vacation Resort Branson, MO Feb 1998 -
Sep 1998
Cook Donnas Family Restaurant Blue Eye, MO Feb
1997 - Feb 1998
References for Tracee N Brevell
Donna Hickson ~ Harmon
Malden, MO
Mrs. Donna Harmon is a personal friend and was my supervisor for a period
of approximately 2 years.
Corey Hillhouse
Ozark, MO
Mrs. Corey Hillhouse is a personal friend with whom I have not had a
professional relationship.
Chirssy Powell
Ozark, MO
Mrs. Chrissy Powell was a co-worker with whom I have maintained a
personal friendship.
Dawn Krutsinger
Branson, MO
Ms. Dawn Krutsinger was a co-worker with whom I have maintained a
personal friendship.
Daniel Ruda
Branson, MO
Mr. Daniel Ruda is the President of Thousand Hills and a mentor with
whom I have a standing personal/professional relationship.
Contact this candidate