Customer Service Management
Resume:
SHELLYE N. PUGH
Home: 937-***-****
Dayton, Ohio 45417
Office: 937-***-****
BACKGROUND SUMMARY:
A creative, goal oriented food service operative with a broad
experience in food
preparation and customer service. Known as a caring and intuitive
"people person," with
an upbeat and positive attitude. Get along well with
management coworkers and
customers. Highly flexible and punctual with the ability to
stay calm and focused in
stressful situations.
Strengths:
Management: Exceptional communication and interpersonal skills with
excellent organizational and problem solving capabilities. Directed
kitchen operations, purchasing budget, inventory planning, menu
development and pricing, staff scheduling, vendor contracts and
regulatory compliance.
Customer Service: Tactful and diplomatic. Well respected for
ability to develop and retain long-term relationships with employees
and customers.
PROFESSIONAL EXPERIENCE:
Miami Valley Hospital Nutrition Associate, Dayton, OH
2008-Present
. Ran day-to-day operations; assisted chef in all special events.
. Assisted in developing new recipes for the restaurant.
. Served as a personal chef for doctors.
. Became proficient in pantry, pasta, saut and grill stations;
expanded knowledge and skill in stir fry.
Department of Veteran Affairs Canteen Services, Dayton, OH
2005-2008
Closing Supervisor
. Manage a staff of 20, including food prep cooks, cashiers, cooks
and fryers.
. Recruit, train, schedule, and perform employee evaluations.
. Perform menu planning, inventory control, and purchasing.
Department of Veteran Affairs Canteen Services, Dayton, OH
2000-2005
Canteen Food Service Operative
. Assisted food service professionals with food preparations, menu
planning and development. Closely monitor food and beverage
inventory levels.
. Performs opening and closing procedures accurately and in a timely
manner.
. Assist other staff members with job responsibilities when needed.
Contact this candidate