Sales Customer Service

Michael Rethwisch

*** *. ****/*** *** . Randolph, NE . 68771

Cell: 402-***-****, *******@*******.***

Seek the Challenging Position of Sales and Customer Care

A highly talented Sales Agent with 23 years of experience in sales,

exploring career opportunities in the Sales, Account Management and Public

Interfacing to utilize abilities in a challenging Business Development/

Sales Management assignment.

Summary of Qualifications

Innovative professional with 23 years of progressive experience within the

sales industry and skills to drive business growth, capitalize on new

revenue potential, and manage all aspects of daily business operations.

Deep knowledge of customer service standards and procedures. Strong ability

to persuade and influence others. Solid ability to analyze and solve

problems. Excellent ability to gather data, compile information, and

prepare reports. Uncommon ability to utilize advertising and sales

promotion techniques. Strong ability to create, compose, and edit written

materials. Exceptional communication skills and the ability to work

effectively with a wide range of constituencies in diverse communities.

Remarkable ability to lead and train staff. Excellent ability to identify

and follow up sales leads and referrals. Strong interpersonal skills,

especially telephone demeanor. Strong team player ethics, and willingness

to help all reach goals.

Professional Experience

Insurance Sales Agent Farmers Union Insurance ~ Crofton, NE

2006-Present

Farm Bureau Insurance ~ Norfolk, NE

2002-2006

Call on policyholders to deliver and explain policy, to analyze insurance

program and suggest additions or changes, or to change beneficiaries.

Calculate premiums and establish payment method.

Customize insurance programs to suit individual customers, often covering a

variety of risks.

Sell various types of insurance coverage to businesses and individuals,

including Property & Casualty, Life, Health, and specialized policies such

as Marine, Farm/Crop, and Securities.

Interview prospective clients to obtain data about their financial

resources and needs, the physical condition of the person or property to

cover, and to discuss any existing coverage.

Seek out new clients and develop clientele by networking to find new

customers and generate lists of prospective clients.

Explain features, advantages and disadvantages of various policies to

promote sale of insurance plans.

Contact underwriter and submit forms to obtain binder coverage.

Ensure that policy requirements are fulfilled, including any necessary

medical examinations and the completion of appropriate forms.

Confer with clients to obtain and provide information when claims are made

on a policy.

Field Auditor Cable One ~ Norfolk, NE

1999-2002

Helped with the development and implementation of a newly acquired Auditor

position.

Maintained customer relations, sales, and service.

Preformed audits of current accounts and developed a very aggressive

collection plan for past due or over due invoices.

Organized and presented digital orientation classes.

Cold call current and potentially new customers.

Pest Control Technician Orkin Pest Control ~ Sioux City, IA

1997-1999

Maintained sales and service of pest control to personally developed

territory.

Increased personal territory and client base by 40%.

Route Manager Schawns Sales Enterprises ~ Randolph, NE

1990-1997

Sold and serviced to a customer base of over 600 clients weekly.

Increased individual territory nearly 50% and sales from $250,000 to

$450,000 annually.

Marketed and promoted new and existing food products and maximized up-

selling potential.

Received: 1995 Company Sales Champion Award.

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Auto Sales Agent Park Place Chevrolet ~ Lincoln, NE

1989-1990

The sale of new and used cars, trucks, and vans.

Averaged 10 to 20 vehicle sales per month.

Maintained outstanding customer relations with clients which resulted in

receiving numerous customer referred clients.

Sales Technician Douglas Cable Communication ~ Malcolm, NE

1987-1989

Serviced and maintained 13 communities with cable communications.

Customer service and sales of pay channels and basic service.

Provided tower, mainline, overhead, and underground component maintenance.

Military Experience

Military Tank Operator United States Army ~ Texas, Kentucky,

Germany 1983-1986

Tank Squadron, Border Patrol, and Platoon Leader.

Advanced to E-4 promo ably in 2 years and given a charge of a platoon.

Driver of Commanders tank.

Drove, fired, loaded, and commanded tank operations.

Border Patrol on East West German border 1 years.

Completed education and training for parts clerk.

Ordered and maintained inventory for Tank Division.

Received the Army Accommodations Medal and Honorable Discharge.

Professional Training and Education

State of Nebraska Licensed/Certified Insurance Agent

~ License/Certification: Property & Causality; Health; Life; Farm/Crop;

Securities

State of South Dakota Licensed/ Certified Insurance Agent

~ License/Certification: Property & Causality; Health; Life; Farm/Crop;

Securities

College: Associates Degree- Utility Line Northeast

Community College ~ Norfolk, NE 1987

High School: Diploma- General Education Randolph High

School ~ Randolph, NE

~ References available upon request ~

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