Customer Service Sales

Paula Taylor

**** ****** **.

Festus MO *****

314-***-**** abjfxv@r.postjobfree.com

CAREER SUMMARY:

Long history of successful work in high-pressure, deadline-oriented

situations completing projects on time and below budget. Extremely

organized with a dedication to quality and integrity. Strong, chameleon-

like communication skills - successful at all levels from production to

senior management. Over 25 years satisfying client and corporate needs at

high quality levels while maintaining company objectives. It is a personal

goal to make people happy that drives my success in corporate teamwork and

client satisfaction.

Wilkes small business campaigns: Worked with Sam's Club small businesses on

direct mail and printing campaigns. Reviewed their objectives, artwork and

mail lists; worked with graphic artist to create successful mail pieces;

advised and sold additional services; wrote appropriate parameters for mail

list purchase delivering a winning response rate with a targeted mailing

and clear message for the client and repeat business for Wilkes.

Wilkes large customer account management: Managed coupon print program for

Anheuser-Busch; mailing campaigns for Nestle-Purina, CitiMortgage, Missouri

History Museum, various political campaigns.

Falcon outsource to in-house: Four different price books over 100 pages.

Proposed and implemented plan to do the work in house and saved the company

$20,000 per price book.

Falcon purchases major competitor: Shelby Williams represented four well-

known brands adding to Falcon's three brands. Maintained brand integrity

for all seven brands during and after the transition, keeping everything

separate but united in all literature, advertising and trade shows.

Rebranded Falcon as The Falcon Companies.

Hospitality Design Trade Show: The largest hospitality show with over 7,000

attendees and 1000 vendors takes place every May in Las Vegas. I managed

the Falcon presence every year with booth sizes ranging from 20x20 to

20x60. For 3 years I managed two booths that size while we merged the

Shelby and Falcon companies. This included booth design, coordination of

product ordering/manufacturing, space purchase, setup/teardown, logistics,

collateral material and working at the booth through the show.

POSITIONS HELD:

Lutheran Church Missouri Synod - August 12, 2010 - October 4, 2010 -

Missionary Support Coordinator - Temp job filling in for employee on

maternity leave.

. Utilize MS Office, OneNote, Blackbaud and BaseCamp to link individual

career missionaries with congregations, major donors, staff & others

to facilitate missionary support-raising.

. Schedule presentations; create and maintain individual missionary

schedules.

. Gather data and prepare routine and special fund-raising reports for

the Director.

. Review and approve missionary expense reports.

Wilkes Group - December 2005 - September 2009 - Account Manager, Direct

Mail and Printing

. Managed 30 assigned accounts with ongoing programs helping to grow

their business by 25%.

. Managed purchases from list vendors for maximum client value.

. Created orders, quotes and invoicing in PrintStream.

. Analyze/Identify client needs, solve problems and up-sell additional

product and services.

. Create reports, timelines, schedules, proposals and invoicing.

. Worked with graphic artists and prepress to create quality client

product.

. Copy writing, quality control, proof reading, editing of client

creative, printing and mailing.

. Production schedules with internal operations and vendors .

. Researched and purchased specialty items and services for clients.

CF Group (Formerly The Falcon Companies) - November, 1997 - July, 2005 -

Marketing Specialist

. Develop and manage $2 million dollar budget divided into 4 markets, 7

brands and multiple tiers.

. Manage the marketing activities of 7 brands within 4 markets;

supervised 3 employees.

. Trade show management for 4 markets with a minimum of 30 shows per

year.

. Negotiate trade show space, meeting space and labor for booth sizes

ranging from 10x10 to 20x60.

. Travel to major trade shows annually for set up, show work and tear

down.

. Coordinate logistics for all booths, collateral materials and product

to and from show site.

. Purchase of custom graphics, displays, incentives and other trade show

needs.

. Purchase and control of $200,000 worth of trade show display material.

. Negotiate print purchase and large departmental purchases.

. Arranged and directed photo shoots.

. Manage literature, price books, and finish sample development,

production, inventory control and fulfillment.

. Negotiate advertising space, write press releases, product

specifications and ad copy.

Angelica Image Apparel - September, 1977 - September 1997 - Lodging

Account Team Leader, Project Specialist, National Account Coordinator,

Executive Secretary.

. Supervised and trained team responsible for large hotel chain

accounts.

. Identify and upsell additional product.

. Managed and directed photo shoots for catalogs, presentation material

and client buying guides.

. Managed model presentations: wrote script, ordered garments and

accessories, hired and fit models, and dressed and directed the models

for presentations both in house and at client locations.

. Managed major casino and hotel openings and new program rollouts with

lead times ranging from 3 weeks to 5 months.

. Created schedules/timelines and coordinated designers and production

department for all projects.

. Created proposals and account specific buying guides and brochures.

. Daily interaction with customer and sales team maintaining close

relationships.

. Analyzed usage and inventory to forecast stock needs for key account

uniform programs

. Managed national and regional sales meetings for over 200 reps and

employees.

CAPABILITIES:

. Strong corporate communications experience at all levels with internal

and external clients, designers and vendors.

. Identify, analyze and solve problems both before and after client is

aware.

. Strong ability to analyze and identify customer needs and sell

additional services accordingly.

. Flexibility to meet changing corporate directives and requirements.

. Extremely organized and multi-task successfully in high-volume

environment.

. Responsible leadership for both permanent and ad-hoc teams.

. Project and event management - concurrent and complex on a regular

basis.

. Excellent written, telephone and oral communication skills.

. Manage high-pressure situations and deadlines.

SOFTWARE EXPERIENCE/TRAINING:

Microsoft Office 2007; OneNote; PrintStream order system; Blackbaud;

working knowledge of Acrobat, Microsoft Publisher, Paint Shop Pro,

Microsoft Digital Image Suite. Type 45 words per minute. Experience in

several order systems and operating systems. Learn new programs and systems

easily.

EDUCATION:

Concordia University Wisconsin - Double Major Bachelor of Arts degree in

Management Communications and Liberal Arts, Magna Cum Laude

Self-Improvement Training/Seminars:

. Synergistic Customer Relations

. Improving Employee Performance

. Delegating Responsibility

. Motivating the Average Performer

. Written Communications

. Effective Presentations

. Effective Listening

. Exceptional Customer Service

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