Customer Service Sales
Resume:
ALICIA R. MCAFEE
**** ****** *****, ***** **********, OH 43110
************@****.***
Summary of Qualifications
1. Excellent verbal and written communication skills
2. Excellent organizational skills
3. Able to work with a team and independently
4. Outstanding ability to provide superior customer service
5. Proficient knowledge of Microsoft Office including Outlook, Word, Excel
and PowerPoint
6. Efficient time management and interpersonal skills
Education
Hondros College, May 2007, Ohio Real Estate Principles and Practices, Law,
Finance, and Appraisal Certifications
Wright State University, March 2003, Bachelor of Arts, Mass Communication,
Minor: Marketing
Job Experience
Sales Associate, M/I Homes, Columbus, OH (06/07-09/10)
7. Demonstrate product features, designs, and benefits through the use of
model homes and sales literature
8. Assist in providing information on product pricing and available
financing packages
9. Explore sales leads received from many sources to capture new home sales
10. Build lists of prospective new home buyers from sales leads explored
and develop new sales leads from appropriate sources
11. Initiate and conduct preliminary meetings with potential home buyers
12. Provide assistance to a sales consultant throughout the sales and
options selection process
Leasing Consultant, Onsite Management, Columbus, OH (06/05- 06/07)
13. Assist with marketing, leasing, and renewal programs
14. Assist prospective residents with the application and screening process
15. Maintain property and resident files
16. Coordinate social activities for residents throughout the year
17. Track daily activity of prospective resident traffic and phone inquires
18. Assist and handle resident requests and complaints and ensures
appropriate response and timely follow-up
19. Share information regarding square footage and pricing for each unit
type and all amenities the community offers
Leasing Consultant, Crawford Communities, Columbus, OH (07/04-06/05)
20. Qualify and determine needs and preferences of prospective residents
21. Contribute ideas for marketing property and for improving resident
satisfaction
22. Assist in preparation of daily and weekly reports, resident
communications, move-out inventory, and market surveys
23. Complete lease applications and assists with the application
verification process
24. Provide customer service to prospective and current residents
Assistant Store Manager, Claire's Stores Inc, Columbus, OH (10/03-07/04)
25. Assist in the implementation of sales and customer service programs
26. Contribute to hiring, training, developing, disciplining, and,
supervision of store associates
27. Maintain visual presentation and implement merchandise changes
28. Maintain operational activities of the store to ensure compliance with
company policies and procedures
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